Katherine Williams
Nashville
Summary
Versatile and dynamic, with a proven track record at Yardstick Dog Hotel, adept in animal welfare and customer service. Excelled in creating safe, clean environments for diverse dog breeds and efficiently managed patient care and records in ophthalmic settings. Demonstrates exceptional attention to detail and creative problem-solving skills, enhancing both animal and patient satisfaction.
Overview
2024
2024
years of professional experience
Work History
Dog Handler
Yardstick Dog Hotel
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up large groups of dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal's temperament and behavior before handling them.
- Answered phone calls, emails, and general inquiries.
Ophthalmic Technician
Loden Vision Centers
04.2023 - 07.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Optometric Technician
Optometric Physicians of Middle Tennessee
03.2022 - 03.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
James Madison High School
Skills
- Animal welfare
- Medication administration
- Dog training
- Creative problem solving
- Customer service
- Attention to detail
Timeline
Ophthalmic Technician
Loden Vision Centers
04.2023 - 07.2023
Optometric Technician
Optometric Physicians of Middle Tennessee
03.2022 - 03.2023
Dog Handler
Yardstick Dog Hotel
James Madison High School
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