Kathie Killebrew
Portland
Summary
Customer service experience includes assisting customers with product selection, sizing, and shipping needs, as well as handling returns for various retailers. Responsibilities involved performing cashier duties, processing transactions through a point-of-sale system, and managing cash effectively. Collaboration with team members ensured quality service delivery and adherence to performance goals. Strong interpersonal skills facilitated effective communication with customers, leading to prompt identification of their needs and resolution of issues.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Portland
05.2025 - Current
- Assisted customers with product selection, sizing and shipping needs.
- Assisted with returns to Amazon, Shein, returns to out sourced customers.
- Assisting with printing needs as well as notary needs.
- Attended team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
Morning Radio Host
WQKR Radio
Portland
03.2024 - 01.2025
- Collaborated with production team members to ensure quality sound engineering during broadcasts.
- Adhered to FCC regulations when producing radio programs.
- Coordinated promotional events related to the radio station or program.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Shift Lead
Walgreens Boots Alliance
Portland
05.2017 - 05.2022
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Monitored employee performance and provided feedback on areas for improvement.
- Supervised staff during shift changes and ensured transition went smoothly.
- Performed administrative tasks including filing documents, data entry.
- Ensured that all safety protocols were followed at all times.
- Trained new employees on company policies, procedures, and job duties.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Provided guidance and support to other team members as needed.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Conducted regular inventory checks to maintain accurate stock levels.
- Ensured compliance with health and safety regulations at all times.
- Implemented company policies consistently across all shifts.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted in the training of new employees.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted in the development and implementation of new operational procedures.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
General Studies
Wright Junior College
Chicago09-1970
High School Diploma -
Carl Schurz High School
Chicago, IL06-1970
Associate of Science - Emergency Medicine
EMT School
ChicagoSkills
- Customer service
- Point of sale systems
- Cash handling
- Inventory management
- Leader & support staff
Timeline
Sales Associate
The UPS Store Inc.
05.2025 - Current
Morning Radio Host
WQKR Radio
03.2024 - 01.2025
Shift Lead
Walgreens Boots Alliance
05.2017 - 05.2022
General Studies
Wright Junior College
High School Diploma -
Carl Schurz High School
Associate of Science - Emergency Medicine
EMT School