Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Chandler

Kathleen Chandler

Nashville

Summary

I am an outgoing and friendly person who loves the hospitality industry and provides excellent customer service. I am a team player with a strong work ethic and am proficient and trustworthy.

Overview

8
8
years of professional experience

Work History

Server

City House
01.2008 - 06.2008
  • Provided fine dining service to large sections. Provided extensive knowledge about ever-changing menu and wine list. In charge of all tips, bills and credit card accounting.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

J. Alexander’s (West End)
06.2007 - 01.2008
  • Provided excellent service at high traffic restaurant.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/ Cocktail/ Hostess

Blue Grotto
06.2003 - 12.2003
  • Provided fine dining service to up to 7-8 table section. Served up to 10-15 tables in cocktail sections. Proficient in Micros computer system. Responsible for cash bank. Extensive knowledge of all ingredients on the menu. Wine, bourbon and scotch tasting classes. Learned how to match wines and other cocktails with menu items. Utilized up-selling skills.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Hostess/Cocktail Server/Office Assistant

Jimmy’s Downtown
01.2003 - 01.2004
  • Maintained customer satisfaction in high profile, high volume restaurant/lounge. Handled large parties and exclusive VIP reservations. Hosted and served private parties with celebrities and top level executives.
  • Boosted beverage sales through strategic upselling techniques and promoting bottle service
  • Served up to 7 group tables in cocktail section. Extensive knowledge of bar and specialty cocktails.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Performed office assistant duties such as filing, keeping track of nightly receipts, responsible for cash flow in and out of safe, logged daily deliveries, logged all invoices.
  • Proficient in Open Table computer system.


Banquet Server

The Foundry Banquet Hall
05.2001 - 12.2002
  • Provided formal dining for weddings, parties, receptions and other special events.
  • Set up and assisted in decorating for parties of up to 700 people.
  • Served food, took drink orders, manicured tables for 30 to 40 people.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.


Server/ Hostess

Demos’ Steak and Spaghetti House
01.2000 - 12.2002
  • Provided prompt and efficient service during peak times to ensure quick turnover.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and condiments
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Education

Bachelor of Arts -

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise in food and beverage

Timeline

Server

City House
01.2008 - 06.2008

Server

J. Alexander’s (West End)
06.2007 - 01.2008

Server/ Cocktail/ Hostess

Blue Grotto
06.2003 - 12.2003

Hostess/Cocktail Server/Office Assistant

Jimmy’s Downtown
01.2003 - 01.2004

Banquet Server

The Foundry Banquet Hall
05.2001 - 12.2002

Server/ Hostess

Demos’ Steak and Spaghetti House
01.2000 - 12.2002

Bachelor of Arts -

Middle Tennessee State University

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Kathleen Chandler