KATHLEEN KAUFFMAN
White House,TN
Summary
Quality Control Specialist with 5+ years of experience in quality assurance, customer service, and leadership. Skilled in identifying nonconformities, creating detailed reports, and supporting engineering teams to improve efficiency and ensure product excellence. Highly organized, detail-oriented, and quality-driven professional with strong communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Retina Consultants of Nashville
11.2022 - 04.2024
- Review patient records to ensure all necessary documentation is complete and accurate.
- Patient communication: Informing patients about outstanding balances and following up with delinquent bills
- Answer patient questions regarding bills and insurance claims.
- Assess insurance eligibility, benefits, coordination of benefits and coverage issues.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Front Desk Receptionist
Retina Consultants of Nashville
08.2020 - 11.2022
- Managed multi-line phone systems, ensuring efficient call routing to appropriate departments.
- Coordinated scheduling and appointments for clients, optimizing front desk workflow.
- Maintained organized records of client interactions and transactions for reference and follow-up.
- Assisted in onboarding new staff by training on front desk procedures and software usage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Coordinated appointment scheduling using Electronic Health Record (EHR) systems for maximum productivity.
Quality Control Specialist (New Model Quality)
KTH Parts Industries
01.2018 - 07.2020
- Verify new model parts using Catia as reference.
- Create reports on nonconformities and assist in implementing corrective actions.
- Support engineering with new model runs and destruct testing.
- Develop Master Sample parts for mass production reference.
Quality Control Associate
KTH Parts Industries
10.2013 - 01.2018
- Performed line-side part checks for weld and stamping departments.
- Identified quality issues, stopped production when necessary, and sorted inventory.
- Created “Clean Point” documentation and reports for quality concerns.
- Collaborated on countermeasures to prevent recurring issues.
Production Associate
KTH Parts Industries
09.2011 - 10.2013
- Operated on multiple production lines for car frame parts.
- Suggested process improvements to enhance safety and efficiency.
- Served as “Weld Support,” filling in for group leaders when needed.
- Worked in a fast-paced environment to meet production demands.
Sales Associate
Bath & Body Works
11.2010 - 08.2012
- Assisted customers with purchases and inquiries.
- Stocked merchandise and maintained product displays.
- Processed transactions and promoted sales events.
Shift Leader
McDonald's
03.2007 - 10.2010
- Managed store operations and team members during shifts.
- Trained new employees and enforced safety and health standards.
- Resolved customer concerns and ensured satisfaction.
Supervisor
Sparkle Clean
05.2009 - 09.2009
- Supervised a team of five employees.
- Trained new hires on cleaning procedures.
- Ensured office buildings were cleaned and maintained to company standards.
Education
GED -
Graham High School
Saint Paris, OH01.2010
Skills
- Quality Assurance & Control
- Customer Service
- Leadership & Training
- Process Improvement
- Reporting & Documentation
- Technical Knowledge (Catia, Microsoft Office)
- Attention to Detail
- Organizational Skills
- Customer engagement
Timeline
Billing Specialist
Retina Consultants of Nashville
11.2022 - 04.2024
Front Desk Receptionist
Retina Consultants of Nashville
08.2020 - 11.2022
Quality Control Specialist (New Model Quality)
KTH Parts Industries
01.2018 - 07.2020
Quality Control Associate
KTH Parts Industries
10.2013 - 01.2018
Production Associate
KTH Parts Industries
09.2011 - 10.2013
Sales Associate
Bath & Body Works
11.2010 - 08.2012
Supervisor
Sparkle Clean
05.2009 - 09.2009
Shift Leader
McDonald's
03.2007 - 10.2010
GED -
Graham High School
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