Kathleen Sherman
Dickson
Summary
Dynamic professional committed to excelling in competitive environments through exceptional service delivery to internal and external customers. Proven ability to adapt quickly to changing demands while maintaining a strong focus on quality and efficiency. A results-driven mindset fosters collaboration and innovation, ensuring customer needs are met with precision and care. Eager to leverage skills and experience to contribute positively to team success and organizational goals.
Overview
8
8
years of professional experience
Work History
Accounting Specialist/Reservations Manager
Westin Nashville
Nashville, TN
06.2022 - Current
- Achieved timely billing and accurate payment processing through effective auditing of contractual agreements and charge compilation. Enhanced deposit schedule management and cashiering operations. Elevated group housing department and transient reservations through leadership and oversight. Attained yield certification. Maximized operational effectiveness using Lightspeed, Micros, CI/TY, Marsha, and other relevant software.
General Accountant
JW Marriott Nashville
Nashville, TN
01.2022 - 06.2022
- Oversaw auditing of contractual agreements and compilation of charges for billing purposes. Directed timely issuance of bills and accurate processing of payments. Managed deposit schedules effectively. Executed general cashiering responsibilities. Leveraged FSPMS, Micros, City Marsha, and other systems to enhance operations.
Accounting Specialist
The Joseph, A Luxury Collection Nashville
Nashville, TN
09.2021 - 12.2021
- Achieved timely vendor payments through effective bill reconciliation. Improved cash management on property, ensuring smooth operations. Enhanced accuracy in cash handling by auditing associates' end-of-day drops. Streamlined bookkeeping processes. Maximized software utilization, including M3, Accounting Profitsword, Lightspeed, iBuy, and more, to drive financial success.
General Accountant
JW Marriott Nashville
Nashville, TN
08.2021 - 09.2021
- Oversaw auditing of contractual agreements and compilation of charges for billing purposes. Directed timely issuance of bills and accurate processing of payments. Managed deposit schedules to optimize cash flow. Executed general cashiering responsibilities. Leveraged FSPMS, Micros, City Marsha, and other systems for operational efficiency.
Accounts Payable/Income Journalist
Virgin Hotels Nashville
Nashville, TN
06.2020 - 08.2021
- Achieved timely vendor payments through effective bill reconciliation. Streamlined end-of-day revenue processes. Enhanced bookkeeping accuracy. Optimized purchasing and receiving workflows through daily operational tasks. Maximized utilization of BirchStreet, APTech, Infogenesis, HMS, and other tools.
E-Commerce Clerk
Kroger
Clarksville, TN
03.2020 - 05.2020
- Customer Service. Kroger Pick-Up. Picking customers groceries in a timely fashion. Assisting customers with item locations and various requests.
Night Auditor
Fairlane Hotel
Nashville, TN
04.2019 - 03.2020
- Assist with customer relations based on the timeless brand the Fairlane represents. Complete revenue reports and invoices. Maintained interdepartmental relations. Assisted in the creation of SOPs. Acting MOD on 3rd shift. Received Employee of Year. Proficient in use of RoomKey, ALICE, Quore, Aloha, Microsoft Office and Gmail.
Hospitality Assistant
Montgomery Bell State Park
Burns, TN
10.2018 - 04.2019
- Restaurant assistant manager. Coordinated servers in the daily duties and those of banquet duties. Maintained food safety. Responsible for the set ups of banquets. Responsible for quality of customer service. Proficient in use of HMS and Aloha.
Night Audit Supervisor/Front Desk Agent
Franklin Marriott
Franklin, TN
01.2018 - 10.2018
- Assisted guest with any needs. Oversaw front desk agents and night audit agents on daily operations. Input reservation material into the property management system. Completed revenue reports to send into accounting and turn the day. Proficient in use of Salesforce, FSPMS, and Micros.
Consider It Done Agent/Loss Prevention Officer
Gaylord Opryland Resort and Hotel
Nashville, TN
01.2018 - 10.2018
- Provided concierge and reservation services to guests and non-guests via phone. Utilized ticketing system for events. Operated front desk and housekeeping positions during short, staffed periods. Proficient in FSPMS, Gaylord Tickets, HotSOS, and Salesforce. /First responder. Area patrol and convention security. Dispatch services.
Education
B.S. - Organizational Leadership with Concentration in Customer Relations
Bethel University
12.2019
Technical Diploma - Hospitality and Tourism Management
Columbia State Community College
05.2017
A.A.S. - Criminal Justice
Columbia State Community College
07.2016
High School Diploma - undefined
Lewis County High School
05.2010
Skills
- Microsoft Office proficiency
- Accounts receivable
- Credit analysis
- Marriott Systems expertise
- Accounts payable
- Audit support
- Revenue tracking
- Customer service
- Critical thinking
- Data entry
- Conflict resolution
- Team development
Timeline
Accounting Specialist/Reservations Manager
Westin Nashville
06.2022 - Current
General Accountant
JW Marriott Nashville
01.2022 - 06.2022
Accounting Specialist
The Joseph, A Luxury Collection Nashville
09.2021 - 12.2021
General Accountant
JW Marriott Nashville
08.2021 - 09.2021
Accounts Payable/Income Journalist
Virgin Hotels Nashville
06.2020 - 08.2021
E-Commerce Clerk
Kroger
03.2020 - 05.2020
Night Auditor
Fairlane Hotel
04.2019 - 03.2020
Hospitality Assistant
Montgomery Bell State Park
10.2018 - 04.2019
Night Audit Supervisor/Front Desk Agent
Franklin Marriott
01.2018 - 10.2018
Consider It Done Agent/Loss Prevention Officer
Gaylord Opryland Resort and Hotel
01.2018 - 10.2018
Technical Diploma - Hospitality and Tourism Management
Columbia State Community College
A.A.S. - Criminal Justice
Columbia State Community College
High School Diploma - undefined
Lewis County High School
B.S. - Organizational Leadership with Concentration in Customer Relations
Bethel University