Kathryn Herzog
Newport
Summary
Dynamic professional with a diverse background in customer service, retail management, and caregiving. Proven ability to adapt to various roles while maintaining a strong focus on delivering exceptional service and support. Creativity and passion drive a commitment to enhancing the well-being of others, ensuring a positive impact in every interaction. A versatile skill set enables effective problem-solving and fosters meaningful connections in any environment.
Overview
11
11
years of professional experience
Work History
Caregiver
Home Instead
Newport, TN
03.2026 - Current
- Provided compassionate personal care and support for clients with diverse needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored and documented client health and well-being, ensuring timely communication with families..
- Fostered strong relationships with clients through active listening and personalized engagement techniques.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Delivery Driver
Door Dash
Newport, TN
05.2022 - Current
- Safely deliver food and grocery orders while following road laws
- Plan efficient routes for timely deliveries
- Handle food with care to ensure quality and safety
- Communicate effectively with customers to provide excellent service
- Utilize multitasking skills to manage multiple orders at once
- Use the app to efficiently locate and complete delivery jobs
Bus Aide
Cocke County Schools
Newport, TN
05.2025 - 06.2026
- Assisted bus driver in safely loading and buckling children
- Operated wheelchair lift to assist passengers with disabilities
- Maintained safety standards in accordance with state and local laws
- Provided support to disabled children during transportation
- Ensured compliance with regulations for transporting passengers
- Communicated effectively with passengers and parents to address any concerns or needs
Produce Helper
Food City
Knoxville, TN
11.2021 - 05.2022
- Unloaded delivery trucks with efficiency and accuracy
- Stocked and organized products to maintain a clean and orderly work environment
- Identified and removed spoiled products to ensure quality standards
- Prepared products for consumption by following proper procedures
- Cleaned and sanitized work areas to meet health and safety regulations
- Assisted in various departments to support overall store operations
Key Holder
Weigles
Knoxville, TN
03.2021 - 11.2021
- Managed opening and closing procedures
- Oversaw loyalty programs to drive customer engagement
- Assumed managerial duties when needed
- Provided support at other locations as required
- Unloaded truck deliveries
- Conducted register transactions
- Prepared food items according to company standards
- Maintained accurate bookkeeping records for financial transactions
Key Holder/Sales Lead
Lane Bryant
Knoxville, TN
08.2020 - 03.2021
- Managed team building exercises to improve morale and productivity
- Executed loyalty program to enhance customer retention
- Oversaw outfit planning to optimize sales opportunities
- Conducted bookkeeping tasks to ensure financial accuracy
- Implemented cleaning procedures to maintain a clean and organized store
- Assumed manager duties when necessary to uphold operational standards
Key Holder/ Sales Lead
Catherine’s Plus
Knoxville, TN
08.2019 - 08.2020
- Supervised a team of sales associates during opening and closing duties
- Analyzed and tracked key performance indicators to improve sales strategies
- Managed and promoted the loyalty program to increase customer retention
- Oversaw high volume sales and ensured customer satisfaction
- Conducted bookkeeping tasks to maintain accurate financial records
- Implemented changes to store signs in accordance with company guidelines
Team Member
Arby’s
Knoxville, TN
01.2019 - 08.2019
- Took orders in drive through
- Assisted with closing duties such as bookkeeping
- Back of the house duties working sandwich and doing dishes
- Front of the house duties such as running register and taking orders
- Maintained cleanliness and organization in work areas
- Provided excellent customer service to ensure customer satisfaction
Barista
Starbucks
Knoxville, TN
08.2018 - 01.2019
- Educated customers on different types of coffee
- Practiced various techniques to prepare high-quality coffee
- Memorized recipes for a variety of drinks
- Collaborated with team members in a small workspace
- Maintained cleanliness and organization in the work area
- Provided excellent customer service in a fast-paced environment
Sales Representative
Fireworks Sipermarket
Knoxville, TN
05.2018 - 08.2018
- Demonstrated extensive product knowledge to effectively promote sales
- Conducted product demonstrations using engaging visuals such as recorded footage of fireworks
- Operated a cash register to process transactions efficiently
- Collaborated with warehouse team to ensure proper stocking and inventory management
- Developed strong communication skills to effectively engage with customers
- Utilized problem-solving skills to address customer inquiries and concerns
Service Clerk
Ingles Markets
Knoxville, TN
09.2015 - 05.2018
- Assumed the role of secondary janitor on weekends to maintain cleanliness and sanitation of the premises
- Gathered carts to ensure a tidy and organized shopping environment
- Operated cash register with accuracy and provided exceptional customer service
- Attained Top Shelf certification to responsibly sell alcohol in compliance with regulations
- Stocked products to maintain inventory levels and ensure availability for customers
- Warmly greeted customers to create a welcoming and friendly atmosphere
Education
Business
Pellissippi State Community College
Knoxville, TN05-2018
Skills
- Customer Service
- Adaptable
- Problem-solving
- Management Experience
- Food service
- Respectful and compassionate
- Time management
- Dependable and responsible
Timeline
Caregiver
Home Instead
03.2026 - Current
Bus Aide
Cocke County Schools
05.2025 - 06.2026
Delivery Driver
Door Dash
05.2022 - Current
Produce Helper
Food City
11.2021 - 05.2022
Key Holder
Weigles
03.2021 - 11.2021
Key Holder/Sales Lead
Lane Bryant
08.2020 - 03.2021
Key Holder/ Sales Lead
Catherine’s Plus
08.2019 - 08.2020
Team Member
Arby’s
01.2019 - 08.2019
Barista
Starbucks
08.2018 - 01.2019
Sales Representative
Fireworks Sipermarket
05.2018 - 08.2018
Service Clerk
Ingles Markets
09.2015 - 05.2018
Business
Pellissippi State Community College