Kathryn Toungette
Murfreesboro
Summary
Accomplished Vice President of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vice President, Operations – Shared Business Operations (SBO)
Community Health Systems
01.2024 - Current
- Lead cross-functional operational teams such as Performance Management, Communications, Training, Business Analytics, Financial Forecasting and Organizational Design for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Cultivate strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success. Serve as Executive Liaison to C-Suite within hospital and health systems, as well as the CHS Corporate office leadership.
- Oversee business-wide changes to modernize procedures and organization, to include leadership development programs to drive issue resolution and change management for the organization.
- Manage financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Transform customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Champion talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Leverage technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Implement plan for advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Direct market expansions to propel business forward, meet changing customer needs.
- Align organizational objectives with company mission to increase business growth and integrate work strategies.
Senior Director of Human Resources/Organizational Design Leader – Shared Services Division
Community Health Systems
04.2018 - 01.2024
- Ongoing focused leadership of human resources initiatives in the areas of on employee relations, recruiting, compensation, benefits and leadership development for a six state region of the Shared Services division of the organization.
- Lead in the creation of the division’s first organizational development program for multi year ERP project implementing Oracle across 80 hospitals and the corporate office and resulting in a new 1000-employee support entity
- Successfully built partnerships and gained support from executive leaders in the corporate office, aiding in promoting HR strategic imperatives at the highest levels within the organization
- Cultivated a culture of innovation by promoting creative thinking and encouraging teammates to take calculated risks in pursuit of solutions.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
Human Resources Director – Eligibility Screening Services
Community Health Systems
06.2011 - 04.2018
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Reduced turnover rates through effective talent acquisition and retention strategies.
Human Resources Director
HMS (now Medhost)
01.1999 - 01.2003
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Answered employee inquiries regarding health benefits and 401k options.
- Conducted exit interviews to better understand reasons why employees were separating from company.
Staffing Manager
Comdata Corporation
01.1998 - 01.1999
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
Staffing Manager
Aspect Communications
01.1996 - 01.1998
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
- Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
- Increased market presence by attending industry conferences, networking events, and career fairs to establish new business partnerships and recruit top talent.
Senior Recruiter
Tom Bain Personnel (now Staffmark)
01.1994 - 01.1996
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Fostered positive candidate experiences through transparent communication throughout the recruiting process.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.
Education
Masters of Business Administration -
Columbia Southern University
Bachelor of Arts - Communications
Western Kentucky University
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Client Relationship Building
- Results-Driven
- Operations Management
- Training and mentoring
- Staff Development
- Corporate Communications
- Policy and procedure development
Certification
- SPHR, SHRM - SCP - 2018
Timeline
Vice President, Operations – Shared Business Operations (SBO)
Community Health Systems
01.2024 - Current
Senior Director of Human Resources/Organizational Design Leader – Shared Services Division
Community Health Systems
04.2018 - 01.2024
Human Resources Director – Eligibility Screening Services
Community Health Systems
06.2011 - 04.2018
Human Resources Director
HMS (now Medhost)
01.1999 - 01.2003
Staffing Manager
Comdata Corporation
01.1998 - 01.1999
Staffing Manager
Aspect Communications
01.1996 - 01.1998
Senior Recruiter
Tom Bain Personnel (now Staffmark)
01.1994 - 01.1996
Masters of Business Administration -
Columbia Southern University
Bachelor of Arts - Communications
Western Kentucky University
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