Katie Clark
Troy,TN
Summary
Versatile and achievement-oriented professional with a strong background in case management and education, demonstrated at Pinnacle Health and Murray State University. Excelled in problem-solving and fostering positive environments, enhancing client well-being and student engagement. Proficient in bilingual communication and resource management, achieving significant improvements in service delivery and educational outcomes.
Overview
16
16
years of professional experience
Work History
Case Manager
Pinnacle Health
01.2023 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
Office Manager
Emerald Therapy
09.2022 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Service Coordinator for First Steps Program
Four Rivers Behavioral Health
09.2021 - 09.2022
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and therapy providers.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to ensure correct services were provided to clients.
Production Supervisor
Pilgrim Pride/JBS
07.2019 - 07.2021
- Resolved issues quickly to maintain productivity goals.
- Managed team of 100+ production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Developed highly motivated team through effective communication, performance evaluations, and recognition programs.
- Optimized labor utilization by evaluating staffing needs based on production demands and reallocating resources as needed.
- Streamlined workflow processes to reduce bottlenecks and improve overall efficiency within facility.
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Instructor of English
University of Tennessee at Martin
07.2011 - 08.2016
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within classroom setting for optimal comprehension of material covered.
- Cultivated positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
- Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
Instructor of English
Murray State University
01.2007 - 01.2010
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Developed lesson plans and adapted curriculum to meet individual needs of students for over 100 students.
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Played an active role in curriculum planning meetings with fellow teachers to ensure alignment between English courses throughout grade levels.
- Collaborated with colleagues to develop cross-curricular projects that enriched the overall educational experience for students.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Developed online resources to supplement traditional course materials.
- Incorporated current events into lesson plans to promote student engagement.
Education
Master of Arts - TESOL Teaching English To Speakers of Oth Language
Murray State University
Murray, KY08-2009
Bachelor of Arts - Criminal Justice
Murray State University
Murray, KY08.2005
Skills
- Case management
- Case documentation
- Documentation and reporting
- Positive attitude
- Email and telephone etiquette
- Records management
- Resource management
- Bilingual Spanish
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Case Manager
Pinnacle Health
01.2023 - 05.2023
Office Manager
Emerald Therapy
09.2022 - 01.2023
Service Coordinator for First Steps Program
Four Rivers Behavioral Health
09.2021 - 09.2022
Production Supervisor
Pilgrim Pride/JBS
07.2019 - 07.2021
Instructor of English
University of Tennessee at Martin
07.2011 - 08.2016
Instructor of English
Murray State University
01.2007 - 01.2010
Master of Arts - TESOL Teaching English To Speakers of Oth Language
Murray State University
Bachelor of Arts - Criminal Justice
Murray State University
Similar Profiles
Vanessa StaffVanessa Staff
Housekeeping and Laundry Attendant at Pinnacle HealthHousekeeping and Laundry Attendant at Pinnacle Health
Ndidi EzeakunneNdidi Ezeakunne
Direct Support Professional at Pinnacle HealthDirect Support Professional at Pinnacle Health
Arianna HerreraArianna Herrera
Childcare Staff Member at Pinnacle Health and FitnessChildcare Staff Member at Pinnacle Health and Fitness