Katie Davenport
Church Hill
Summary
Detail-oriented front desk receptionist with expertise in managing patient check-in and check-out processes. Demonstrated success in streamlining operations to enhance service excellence. Proven track record of contributing to positive patient experiences through efficient service delivery.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Holston Medical Group
Kingsport
02.2023 - Current
- Greeted patients warmly and maintained a professional front desk atmosphere.
- Coordinated patient check-in and check-out processes to ensure smooth operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front Office Assistant
Kingsport City Schools
Kingsport
07.2021 - 02.2023
- Managed front desk operations and greeted visitors with professionalism.
- Maintained accurate student records and updated databases regularly.
- Assisted in communication between parents, students, and school staff.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Supported administrative tasks including filing, copying, and data entry.
- Directed clients and guests to correct departments, rooms, and staff members.
Front Desk Receptionist
Holston Medical Group
Kingsport
06.2015 - 07.2021
- Greeted patients warmly and maintained a professional front desk atmosphere.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls and addressed patient inquiries promptly and courteously.
- Coordinated patient check-in and check-out processes to ensure smooth operations.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Science - Human Services
East Tennessee State University
Johnson City, TN05-2013
Skills
- Information entry
- typing proficiency
- EHR management
- File organization
- Patient appointment scheduling
- Service excellence
Timeline
Front Desk Receptionist
Holston Medical Group
02.2023 - Current
Front Office Assistant
Kingsport City Schools
07.2021 - 02.2023
Front Desk Receptionist
Holston Medical Group
06.2015 - 07.2021
Bachelor of Science - Human Services
East Tennessee State University