Katie Morisi
Hendersonville
Summary
Detail-oriented and customer-focused professional with a strong background in client service, appointment scheduling, and administrative support. Experienced in managing calendars, coordinating appointments, answering and directing multiple phone lines, and creating welcoming experiences for clients in fast-paced environments. Knowledgeable in esthetics, skincare treatments, and client consultation practices, with a commitment to helping clients feel comfortable and cared for. Skilled at resolving concerns professionally, maintaining accurate records, multitasking efficiently, and communicating effectively. Recognized for a positive attitude, strong organizational skills, and dedication to delivering exceptional customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Oxana Salon and Spa
Mount Juliet, TN
12.2025 - Current
- Managed front desk operations, greeting clients and ensuring exceptional customer service.
- Scheduled appointments efficiently, utilizing salon management software to optimize bookings.
- Assisted clients with product inquiries, providing knowledgeable recommendations for services and retail items.
- Supported team members during peak hours, demonstrating flexibility in fast-paced environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
Esthetican
Oxana Salon and Spa
Mount Juliet, TN
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Barista
7Brew
Goodlettsville, TN
05.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and coffee grinders to ensure optimal beverage extraction.
- Managed cash register, processed transactions, and maintained accurate financial records.
- Provided exceptional customer service, addressing queries and resolving issues promptly.
- Trained new baristas on beverage preparation techniques and customer service standards.
Education
No Degree - Esthetics
Paul Mitchell The School
Hendersonville TN05-2025
Associate of Science - Accounting Principles, Financial Accounting
Columbia State Community Collage
Columbia, TN05-2024
Skills
- Organization skills
- Time management
- Verbal and written communication
- Data entry
- Appointment scheduling
Certification
- SkinPen Training - 4/28/26
- Dermaplane Trained
- Headspa Trained
Timeline
Front Desk Receptionist
Oxana Salon and Spa
12.2025 - Current
Esthetican
Oxana Salon and Spa
12.2025 - Current
Barista
7Brew
05.2025 - Current
No Degree - Esthetics
Paul Mitchell The School
Associate of Science - Accounting Principles, Financial Accounting
Columbia State Community Collage