Summary
Overview
Work History
Education
Skills
Timeline
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Katie Mullins

Jefferson City

Summary

Dynamic sales leader with proven success in revenue generation and contract negotiation. Skilled in building strategic partnerships that drive growth and enhance customer relationships.

Overview

16
16
years of professional experience

Work History

Director of Sales and Marketing

Embassy Suites Gatlinburg Resort
Gatlinburg
03.2024 - Current
  • Opened hotel in March 2024.
  • Generated revenue through outside sales and marketing by identifying and developing new business partnerships.
  • Negotiated customer contracts, ensuring alignment with company interests.
  • Maintained accurate records of all sales activities using CRM software.
  • Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.
  • Evaluated leads from direct referrals, lead databases, and cold calling to identify sales opportunities.

Director of Sales and Marketing

Hilton Garden Inn Gatlinburg
Gatlinburg
12.2017 - Current
  • Elevated to leadership role at Embassy during its opening, enhancing operational readiness and guest experience.

Assistant General Manager

The Lodge at Buckberry Creek
Gatlinburg
07.2010 - 12.2017
  • Assisted in daily operations management and guest services at a luxury lodge.
  • Coordinated staff schedules to ensure optimal coverage and service quality.
  • Ensured that customer service standards were met or exceeded at all times.
  • Resolved guest complaints promptly to maintain high satisfaction levels.
  • Collaborated with department heads on special events and guest experiences.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Developed standard operating procedures to improve workflow consistency.
  • Motivated and led team members to work together to achieve targets.
  • Performed administrative tasks such as filing paperwork, preparing documents.

Education

Associate of Arts -

Broward Community College
Davie, FL

Skills

  • Revenue generation
  • Sales forecasting
  • Contract negotiation
  • Customer relationship management
  • CRM software
  • Market analysis
  • Brand management
  • Team leadership
  • Operations management
  • Problem solving
  • Time management
  • Client relations
  • Effective communication

Timeline

Director of Sales and Marketing

Embassy Suites Gatlinburg Resort
03.2024 - Current

Director of Sales and Marketing

Hilton Garden Inn Gatlinburg
12.2017 - Current

Assistant General Manager

The Lodge at Buckberry Creek
07.2010 - 12.2017

Associate of Arts -

Broward Community College

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Katie Mullins