Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Katie Muston

Katie Muston

Pulaski

Summary

Dynamic Quality Assurance Manager with a proven track record at Progressive Directions, Inc., excelling in risk analysis and continuous improvement. Expert in implementing automated systems to enhance production quality, while fostering team collaboration and engagement. Adept at data analysis, ensuring compliance, and driving operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Progressive Directions, Inc.
06.2025 - Current
  • Recorded, analyzed, and distributed statistical information.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Implemented new quality assurance and customer service standards.
  • Inspected products and worker progress throughout production.
  • Reported production malfunctions to managers and production supervisors.
  • Conducted risk assessments to identify and mitigate potential quality issues.

Program Coordinator

Independent Opportunities
03.2023 - 05.2024
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed and recommended policies and procedures for evaluating programs.
  • Conducted payroll deadlines.
  • Maintained good standing with over 40 employees that reported to myself.

Special Education Teacher

The King's Daughters' School
01.2020 - 03.2023
  • Taught students across multiple classifications and degrees of special needs.
  • Instructed students with physical and cognitive disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Partnered with standard education teachers from across academic departments.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.

Education

Bachelor of Arts - Education

Huntingdon College
Montgomery

Skills

  • Test planning
  • Work Planning and Prioritization
  • Pre-implementation audits
  • Continuous improvement
  • Team building
  • QA reporting
  • Internal audits
  • Quality assurance background
  • Data collection
  • Data analysis
  • Attention to detail
  • Asset utilization
  • Project management
  • Quality assurance management
  • Audit coordination
  • Risk analysis and mitigation

Certification

  • Certified Provider Investigator, Progressive Directions.

Timeline

Quality Assurance Manager

Progressive Directions, Inc.
06.2025 - Current

Program Coordinator

Independent Opportunities
03.2023 - 05.2024

Special Education Teacher

The King's Daughters' School
01.2020 - 03.2023

Bachelor of Arts - Education

Huntingdon College

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Katie Muston