Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Saigeon-Pullen

Memphis

Summary

Dynamic District Manager with proven leadership at Palm Beach Beauty and Tan, driving revenue growth through strategic planning and team development. Expert in operations management and customer service, I enhanced store performance and employee morale, achieving significant improvements in customer feedback scores while optimizing profitability across multiple locations.

Overview

8
8
years of professional experience

Work History

District Manager

Palm Beach Beauty and Tan
01.2018 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Developed and executed strategic plans for underperforming stores, turning around sales figures.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

General Studies

Southwest Community College
Memphis, TN

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Attention to detail
  • Goal setting and performance metrics
  • Operations and sales management
  • Team and leadership development
  • Sales reporting
  • Revenue generation
  • Performance and staffing oversight
  • Profitability optimization

Timeline

District Manager

Palm Beach Beauty and Tan
01.2018 - Current

General Studies

Southwest Community College
Katie Saigeon-Pullen