Katie Williams
Knoxville
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Co-Owner at The Design Center, I enhanced customer satisfaction ratings through high-quality service and effective decision-making. Skilled in managing design projects and vendor relations, I thrive in fast-paced environments while ensuring operational excellence.
Overview
16
16
years of professional experience
Work History
Co-Owner
The Design Center
08.2022 - 08.2025
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
VP of Design
Design AF
10.2021 - 08.2025
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing and running subs for multiple design projects.
- Responsible for inventory procurement and distribution to projects.
- Responsible for vendor relations
Sales Associate
Ferguson Bath, Kitchen & Lighting Gallery
10.2009 - 10.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Interior Design
Middle Tennessee State University
Murfreesboro, TN05-2009
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
Timeline
Co-Owner
The Design Center
08.2022 - 08.2025
VP of Design
Design AF
10.2021 - 08.2025
Sales Associate
Ferguson Bath, Kitchen & Lighting Gallery
10.2009 - 10.2021
Interior Design
Middle Tennessee State University
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