Katie Zoerb, CFE
Nashville
Summary
Professional with robust background in fraud detection and prevention. Skilled in analyzing data, conducting thorough investigations, and utilizing advanced tools to uncover fraudulent activities. Strong focus on teamwork and achieving outcomes, adapting seamlessly to evolving demands. Known for integrity, critical thinking, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR Internal Fraud Investigator
Asurion
09.2022 - Current
- Used proactive analysis of new and existing fraud techniques, tactics, actors, tools, etc. to facilitate investigation into fraudulent transactions that circumvented existing controls
- Collaborated with cross-functional teams to develop tools and strategies for reducing fraudulent activities
- Communicated with IT, Legal, Care and HR departments and wireless carriers regarding investigations
- Liaised with Law Enforcement on high impact cases
Internal Fraud Investigator
Asurion
08.2021 - 09.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Post Claims Analyst
Asurion
02.2019 - 08.2021
- Resolved complex claims issues by collaborating with cross-functional teams efficiently.
- Enhanced team knowledge by developing training materials for new systems.
- Streamlined claims review processes, increasing decision accuracy and resolution speed.
Education
Bachelor of Science - Integrated Studies
Middle Tennessee State University
Murfreesboro, TN12-2021
Skills
- Fraud detection
- SQL expertise
- Report writing
- Stakeholder engagement
- Dispute resolution
- Identification of fraud trends and patterns
- Risk level determination
- OSINT investigations
Certification
- CFE - Certified Fraud Examiner
- Licensed Property & Casualty Insurance Producer (TN)
- Licensed P&C Insurance Adjuster (TX)
Timeline
SR Internal Fraud Investigator
Asurion
09.2022 - Current
Internal Fraud Investigator
Asurion
08.2021 - 09.2022
Post Claims Analyst
Asurion
02.2019 - 08.2021
Bachelor of Science - Integrated Studies
Middle Tennessee State University