Kaitlyn Honeycutt
Johnson City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 10 years of customer service experience.
Overview
6
6
years of professional experience
Work History
Server
Eggs Up Grill
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Management Trainee
Pals
12.2021 - 04.2022
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Server Trainer
First Watch Daytime Cafe
12.2017 - 12.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
Education
Associate of Science - Social Work
Northeast State Community College
Blountville, TN05.2020
Skills
- Pos Operation
- Adaptable and Flexible
- Corrective Actions
- Conflict and Complaint Resolution
- Operational Efficiency and Safety
- Courteous Phone Demeanor
- Warm and Friendly
- Natural Leadership
- Customer Service and Rapport
Timeline
Server
Eggs Up Grill
04.2022 - Current
Management Trainee
Pals
12.2021 - 04.2022
Server Trainer
First Watch Daytime Cafe
12.2017 - 12.2021
Associate of Science - Social Work
Northeast State Community College
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