Proactive dispatcher known for optimizing service delivery through effective schedule management and customer relationship management. Committed to streamlining administrative processes and ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher
Tipping Hat Plumbing, Heating and Electric
Denver
08.2023 - Current
Coordinated technician schedules across plumbing, heating, and electrical departments to optimize service delivery.
Maintained accurate records of service calls, technician routes, and customer interactions.
Supported office staff by answering phones, invoicing patients, and scheduling appointments to enhance workflow efficiency.
Resolved customer complaints related to service issues or delays.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Assistant Branch Supervisor
Credit Union of Colorado
Aurora
08.2020 - 08.2023
Coordinated branch activities to enhance workflow efficiency and member satisfaction.
Led daily operations in line with credit union policies and procedures.
Developed weekly staff schedules to optimize coverage during peak hours.
Provided administrative support to senior management and staff.
Collected and organized data for accurate reporting.
Service Advocate
On Tap Credit Union
Golden
05.2019 - 08.2020
Provided exceptional customer service to enhance client satisfaction.
Assisted customers with account inquiries and product information.
Promoted bank products and services, aligning offerings with customer needs.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Collaborated with team members to improve workflow efficiency.