Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Butkovich

Jackson

Summary

Proactive dispatcher known for optimizing service delivery through effective schedule management and customer relationship management. Committed to streamlining administrative processes and ensuring high levels of customer satisfaction.

Overview

7
7
years of professional experience

Work History

Dispatcher

Tipping Hat Plumbing, Heating and Electric
Denver
08.2023 - Current
  • Coordinated technician schedules across plumbing, heating, and electrical departments to optimize service delivery.
  • Maintained accurate records of service calls, technician routes, and customer interactions.
  • Supported office staff by answering phones, invoicing patients, and scheduling appointments to enhance workflow efficiency.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Assistant Branch Supervisor

Credit Union of Colorado
Aurora
08.2020 - 08.2023
  • Coordinated branch activities to enhance workflow efficiency and member satisfaction.
  • Led daily operations in line with credit union policies and procedures.
  • Developed weekly staff schedules to optimize coverage during peak hours.
  • Provided administrative support to senior management and staff.
  • Collected and organized data for accurate reporting.

Service Advocate

On Tap Credit Union
Golden
05.2019 - 08.2020
  • Provided exceptional customer service to enhance client satisfaction.
  • Assisted customers with account inquiries and product information.
  • Promoted bank products and services, aligning offerings with customer needs.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Collaborated with team members to improve workflow efficiency.

Education

High School Diploma -

Pomona High School
Denver, CO
05-2018

Associate of Science - Accounting

Jackson State Community College
Jackson, TN
03-2026

Skills

  • Customer relationship management
  • Schedule management
  • Workflow optimization
  • Administrative support
  • Data entry
  • Database maintenance
  • Financial recordkeeping

Timeline

Dispatcher

Tipping Hat Plumbing, Heating and Electric
08.2023 - Current

Assistant Branch Supervisor

Credit Union of Colorado
08.2020 - 08.2023

Service Advocate

On Tap Credit Union
05.2019 - 08.2020

High School Diploma -

Pomona High School

Associate of Science - Accounting

Jackson State Community College
Katrina Butkovich