Katrina David
Nashville
Summary
Detail-oriented and dedicated professional with diverse experience in security, customer service, and education, seeking the position of Guest Experience Lead at Lululemon. Passionate about fostering an exceptional and inclusive guest experience, driving business results, and contributing to a respectful and productive team environment.
Overview
4
4
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
09.2022 - Current
- Ensured national security and maintained operational excellence by strictly adhering to Standard Operating Procedures.
- Communicated effectively with the traveling public, providing assistance and fostering positive interactions.
- Demonstrated leadership as acting Lead Transportation Security Officer, overseeing shift rotations, and addressing team member performance.
- Collaborated with team members and superiors to maintain a controlled security environment.
- Worked full-time, 40 hours a week, holding a SV-D Band position.
Retail Sales Associate
Boot Barn
02.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Daance Educator
Dance With Me By Sisters 3
08.2020 - 08.2022
- Developed structured lesson plans, ensuring holistic development and technical education in the art form.
- Fostered effective communication with parents and students, enhancing learning experiences and establishing supportive relationships.
- Collaborated with co-educators and student management to streamline teaching methodologies and contribute to a productive environment.
- Worked full-time, contributing to the overall growth and development of the students.
Retail Sales Associate
Dick's Sporting Goods, Inc
10.2019 - 04.2020
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Master of Science - Legal Studies
California University of Pennsylvania
California, PA08.2023
Bachelor of Arts - Visual And Performing Arts
La Roche College
Pittsburgh, PA12.2021
Skills
- Threat Management
- Customer service and communication
- Analytical thinking and problem solving
- Detail-oriented with high accuracy in tasks
Timeline
Transportation Security Officer
Department Of Homeland Security
09.2022 - Current
Retail Sales Associate
Boot Barn
02.2022 - 08.2022
Daance Educator
Dance With Me By Sisters 3
08.2020 - 08.2022
Retail Sales Associate
Dick's Sporting Goods, Inc
10.2019 - 04.2020
Master of Science - Legal Studies
California University of Pennsylvania
Bachelor of Arts - Visual And Performing Arts
La Roche College
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Gianni JohnsGianni Johns
Lead Strategic Communications Specialist (Contract at Department of Homeland Security - Cybersecurity Infrastructure Security Agency (CISA)Lead Strategic Communications Specialist (Contract at Department of Homeland Security - Cybersecurity Infrastructure Security Agency (CISA)