Katrina Mishoe
Clarksville
Summary
Dynamic Claims Adjuster with a proven track record at State Farm Insurance Company, excelling in high-exposure claims handling and litigation management. Recognized for exceptional negotiation skills and leadership in team development, consistently surpassing performance metrics while ensuring optimal claim outcomes and compliance in complex environments.
Overview
18
18
years of professional experience
Work History
Claims Adjuster
State Farm Insurance Company
01.2023 - Current
- Managed 160+ complex bodily injury claims, including high exposure and litigated files, ensuring thorough evaluation and resolution.
- Analyze liability, damages, medical, and coverage to determine claim exposure.
- Negotiate directly with plaintiff attorneys to drive efficient settlements.
- Facilitated handling of attorney-represented and high-value cases, ensuring compliance with legal standards and optimal claim outcomes.
- Consistently exceed cycle time, quality, and performance metrics.
- Recognized for strong performance and rapid advancement.
- Serve as a subject matter resource for complex claims and litigation strategy.
First Responder
Davidson County Sheriffs Office, Maryville Fire & EMS
01.2013 - 01.2023
- Managed high-risk incidents through rapid assessment and decisive action.
- Coordinated efforts with law enforcement, medical providers, and multidisciplinary teams to achieve effective incident resolution.
- Trained and mentored personnel, evaluating performance to strengthen team capabilities.
- Conducted thorough investigations ensuring compliance and maintaining detailed documentation for accountability.
Marine
United States Marine Corps
01.2008 - 01.2013
- Demonstrated leadership and adaptability while managing competing priorities and high-stakes responsibilities, ensuring mission success under pressure.
- Operated in high-pressure, mission-critical environments, ensuring rapid decision making and accountability to meet urgent operational goals.
- Led and collaborated with structured teams to maintain operational readiness and strict protocol adherence, enhancing overall team effectiveness.
Education
Bachelor's Degree - Homeland Security and Intelligence Studies
American Military University
Charles Town, WV01-2020
Certification - Terrorism Studies
American Military University
Charles Town, WV01-2020
Associate's Degree - Counterterrorism
American Military University
Charles Town01-2019
Skills
- Litigation management and negotiation
- Liability and coverage analysis
- High-exposure claims handling
- Leadership mentorship and team development
- Reserving and financial exposure management
- Communication and stakeholder coordination
- Claims Investigation
Timeline
Claims Adjuster
State Farm Insurance Company
01.2023 - Current
First Responder
Davidson County Sheriffs Office, Maryville Fire & EMS
01.2013 - 01.2023
Marine
United States Marine Corps
01.2008 - 01.2013
Bachelor's Degree - Homeland Security and Intelligence Studies
American Military University
Certification - Terrorism Studies
American Military University
Associate's Degree - Counterterrorism
American Military University