Katrina Walker
Talbott
Summary
Dynamic and adaptable healthcare professional with extensive experience at Healthstar Physicians, excelling in patient care coordination and clinical documentation. Proven ability to build relationships and enhance patient satisfaction through compassionate communication and effective problem-solving. Skilled in vital sign monitoring and HIPAA compliance, ensuring high standards of care and safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Jefferson County Schools
Jefferson County Schools
12.2025 - Current
- Developed and implemented lesson plans aligned with curriculum standards.
- Managed classroom behavior to foster a positive learning environment.
- Adapted instructional strategies to meet diverse student needs.
- Collaborated with teachers to ensure continuity of education during absences.
Certified Clinical Medical Assistant
Healthstar Physicians Pc
Jefferson City, TN
06.2024 - 12.2025
- Assisted in patient intake procedures, ensuring accuracy of medical histories and personal information.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Supported healthcare providers during examinations by documenting vital signs and patient concerns accurately.
- Educated patients on medication management and treatment plans, fostering understanding of care protocols.
- Coordinated follow-up appointments, enhancing patient adherence to treatment schedules.
- Utilized electronic health record (EHR) systems for efficient documentation and retrieval of patient data.
- Implemented infection control protocols, contributing to a safe environment for patients and staff.
- Collaborated with interdisciplinary teams to streamline patient care processes and improve service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Patient Service Representative
Team Health
Knoxville, TN
11.2023 - 06.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and documentation.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
House Cleaner
Mobile Maid
Talbott, TN
11.2021 - 06.2024
- Executed thorough cleaning protocols to maintain high standards of cleanliness and hygiene.
- Utilized eco-friendly cleaning products and tools to enhance environmental sustainability efforts.
- Developed efficient time management strategies to optimize daily cleaning tasks and meet client expectations.
- Trained new staff on best practices for safety, sanitation, and equipment usage to ensure team effectiveness.
CNA
Jefferson Park at Dandridge
Dandridge, TN
12.2012 - 08.2013
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
CNA
Newport Health and Rehab
Newport, TN
12.2011 - 05.2012
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene tasks, promoting independence and enhancing quality of life for residents.
- Monitored vital signs and reported changes to nursing staff, contributing to effective patient assessments.
- Collaborated with interdisciplinary teams to develop individual care plans tailored to resident needs.
- Implemented infection control measures, ensuring compliance with health regulations and enhancing resident safety.
- Trained new staff on best practices in patient care and safety protocols, fostering a supportive work environment.
- Coordinated recreational activities that promoted social engagement and improved mental well-being among residents.
- Advocated for resident needs in team meetings, driving improvements in care standards and service delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
No Degree - Phlebotomy
Tennessee Tech of Knoxville
Knoxville12-2015
No Degree - Phlebotomy
Tennessee Tech of Knoxville
Knoxville12-2015
High School Diploma -
Cocke County High School
Newport, TN06-2010
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Classroom organization
- Group and individual instruction
- Verbal and written communication
- Group instruction
- Behavior modeling
- Complex Problem-solving
- Disciplinary procedures
- Safety awareness
- Discipline
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Phlebotomy techniques
- Specimens collection and processing
- Examination preparation
- Professionalism and ethics
- Specimen collection
- Physician support
- Patient scheduling
- Appointment setting
- Inventory management
- Healthcare software usage
- Medical terminology
- Laboratory procedures
- Adaptable and flexible
- Medical supply inventory
- Direct care
- Diagnostic testing assistance
- Patient care coordination
- Patient assessment
- Insurance verification
- Medical equipment operation
- Office equipment maintenance
- Medical transcription
- Medical law knowledge
- Medical terminology proficiency
- Medical history intake
- Clinical applications
- Electronic health records management
- Vital signs measurement
- Infection control procedures
- Medical procedure assistance
- Anatomy and physiology
- Data entry
- Maintaining confidentiality
- Medical records management
- Direct patient care
- Medical terminology knowledge
- CPR
- EMR / EHR
- Electronic health records
- Insurance claims
- First aid
- Patient management
- Patient flow management
- Diagnostic procedures
- Reliable team player
- Phlebotomy
- Sterilization techniques
- Professional bedside manner
- Customer service
- Equipment sterilization
- Electronic medical records
- Compassionate
- Patient feeding
- Family education
- Compassionate caregiver
Certification
- CCMA
- CNA
- Certified Phlebotomy
Timeline
Substitute Teacher
Jefferson County Schools
12.2025 - Current
Certified Clinical Medical Assistant
Healthstar Physicians Pc
06.2024 - 12.2025
Patient Service Representative
Team Health
11.2023 - 06.2024
House Cleaner
Mobile Maid
11.2021 - 06.2024
CNA
Jefferson Park at Dandridge
12.2012 - 08.2013
CNA
Newport Health and Rehab
12.2011 - 05.2012
No Degree - Phlebotomy
Tennessee Tech of Knoxville
No Degree - Phlebotomy
Tennessee Tech of Knoxville
High School Diploma -
Cocke County High School