Katrina Gescat
Gallatin,TN
Summary
Dynamic and collaborative professional with a proven track record at Aspen Dental, adept in dental care knowledge and insurance verification. Excelled in enhancing patient satisfaction through exceptional service and teamwork. Demonstrated expertise in office equipment operation and clinical support, embodying professionalism and achieving significant improvements in patient care coordination.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Aspen Dental
01.2025 - Current
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Patient Services Representative
Aspen Dental
05.2023 - 12.2024
- Scheduled appointments, verified insurance information, and collected co-payments accurately and efficiently
- Collaborated with dental staff to coordinate patient care and provide excellent customer service throughout their visit
- Educated patients on office policies, procedures, and available services to enhance their overall satisfaction and understanding of their dental care journey
- Worked closely with dental assistants' and other staff members to ensure quality care was provided to each patient
- Maintained confidential patient information in accordance with HIPAA regulations
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians
Sales Associate
Ralph Lauren
08.2022 - 03.2023
- Established personal connections with customers, exceeding customer service expectations
- Developed a thorough knowledge of store products and services
- Maximized revenue generation by conducting inventory control and visual merchandising
- Helped fellow team members complete tasks and exceed expectations set by store management
- Merchandised goods on sales floor, maintaining perfect visual standards
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Cashier Team Lead
Kroger
07.2021 - 06.2022
- Built and maintained positive working relationships with co-workers
- Attended training to refresh on current procedures and learn process improvements
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Provided product information and resolved concerns to assist customers
- Trained new cashiers on operational procedures, policies, and standards
- Served as a role model for other employees by demonstrating professionalism at all times
Drive-Thru Cashier
Bojangles'
08.2020 - 05.2021
Drive-Thru Cashier
Zaxby's Restaurant
07.2019 - 08.2020
Education
HIGH SCHOOL DIPLOMA -
Lebanon High School
Lebanon, TN05.2019
Skills
- Professionalism
- Teamwork and Collaboration
- Office Equipment Operation
- Healthcare Knowledge
- Insurance Verification
- Clinical Support
- Dental terminology knowledge
Timeline
Dental Assistant
Aspen Dental
01.2025 - Current
Patient Services Representative
Aspen Dental
05.2023 - 12.2024
Sales Associate
Ralph Lauren
08.2022 - 03.2023
Cashier Team Lead
Kroger
07.2021 - 06.2022
Drive-Thru Cashier
Bojangles'
08.2020 - 05.2021
Drive-Thru Cashier
Zaxby's Restaurant
07.2019 - 08.2020
HIGH SCHOOL DIPLOMA -
Lebanon High School
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