Katya Martinez
Greeneville
Summary
Proactive and detail-oriented professional with a track record of enhancing patient and visitor experiences at Greeneville Family Medicine. Excelled in organization and verbal communication, efficiently managing scheduling and inquiries. Demonstrated commitment to teamwork and confidentiality, significantly improving office operations and patient satisfaction. Also have the capability to read, write and speak Spanish.
Overview
6
6
years of professional experience
Work History
Receptionist
Greeneville Family Medicine
09.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls and messages for 5-physicians Primary Care medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Desk Receptionist
Patmos
03.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Business Administration
Tusculum University
Greeneville, TNHigh School Diploma -
Greeneville High School
Greeneville, TN05-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Records management
- Team collaboration
- Punctual and reliable
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Greeneville Family Medicine
09.2020 - Current
Front Desk Receptionist
Patmos
03.2019 - 05.2020
Business Administration
Tusculum University
High School Diploma -
Greeneville High School
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