Kavitha S

• Delivered Node Integration and parameter audits for T-Mobile, Optus, and Ooredoo rollouts
• Executed WBTS, NodeB, and eNodeB rehoming, license transfers, and software upgrades Managed MHA/RET configurations, XML provisioning, and post-integration performance checks
• Collaborated with global delivery teams to align on deployment scope and configuration consistency
• Ensured successful node integration and license compliance through MML- and XML-based configuration management.
• Working as a Software Upgrade Service Engineer supporting software services for 4G and 5G Technologies.
• Actively contribute to fault management/configuration activities of 5G Standalone Core Network. coordination with Project teams for High Level Design/Low Level Design/Test Object List reviews, and network integration activities.
• Collaborate with cross-functional teams (e.g., CM, PM, FM, OMS) to resolve issues and manage customer interactions regarding Service Level Agreement (SLA) KPIs, regulatory compliance, and benchmarking reports
• Resolve trouble ticket within Service Level Agreement and maintain a quality service to end customer
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.

• Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
• Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.

Stepped away from the workforce to manage household logistics, coordinate schedules, and focus on family responsibilities, while maintaining professional skills through [online courses/freelance work/volunteering.

• Will troubleshoot ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei).
• Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G).
• Engage yourself in remote Troubleshooting, Fault localization, and Remote Resolution.
• Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA).
• Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines.
• Conduct Outage/Alarm Analysis and drive Problem management.
• Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions