Kavitha Samson
Chennai
Summary
Management professional with over 10 years of experience in project management and team leadership. Proven ability to deliver high-quality editorial feedback and build strong relationships. Expertise in meeting tight deadlines while improving operational efficiency. Focused on exceptional customer service and achieving measurable results.
Overview
11
11
years of professional experience
Work History
Production Editor
SPI Technologies Pvt Ltd
04.2016 - 11.2020
- Oversaw production process through effective communication with authors, editors, and production team.
- Analyzed manuscripts for approval and readiness for production.
- Maintained turnaround time by scheduling deadlines and project plans.
- Reviewed written pieces to identify errors and implement necessary corrections.
- Guided staff to meet challenging targets within tight deadlines.
- Provided concise editorial feedback to writers via email.
- Cultivated productive relationships with writers, designers, and professionals for successful outcomes.
- Managed over 100 emails daily, ensuring efficient communication.
Team Lead
Tranzlogix Pvt Ltd
01.2015 - 02.2016
- Minimized resource and time losses by directly addressing employee and production issues with timely solutions.
- Established professional relationships with team members to facilitate quick resolution of conflicts.
- Ensured staff motivation, monitoring, and measurement aligned with company targets and performance standards.
- Handled new client inquiries, serving as the face of the business.
- Collaborated with sales and marketing teams to drive sales growth.
- Mentored and trained new staff to enhance team capabilities.
- Chaired weekly team meetings focused on targets and achievements.
- Implemented new initiatives to improve operational efficiency.
Team Lead
Compvue India Pvt Ltd
05.2011 - 12.2013
- Standardized product communication across all channels for consistency and clarity.
- Conducted periodic training seminars to enhance staff competency.
- Produced high-quality experiences for clients through effective service delivery.
- Reviewed product documentation to ensure accuracy and relevance.
- Ensured alignment with process objectives and maintained growth targets.
- Managed staff by preparing work schedules and assigning specific duties.
- Established and implemented departmental policies and procedures in collaboration with management.
- Determined staffing needs, conducted interviews, hired, and trained new employees.
Senior Customer Support Associate
Amtex System Pvt. Ltd.
10.2009 - 05.2011
- Conferred with customers via telephone and in person to provide product information and process orders.
- Maintained records of customer interactions, including inquiries, complaints, and resolutions.
- Ensured timely resolution of customer problems through appropriate follow-up actions.
- Referred unresolved grievances to designated departments for further investigation.
- Resolved service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Solicited sales of new services or products to enhance customer experience.
- Recommended enhancements in products and procedures to prevent future issues.
Skills
- Production and project management
- Team leadership and mentoring
- Customer service expertise
- Attention to detail
Accomplishments
- Supervised a team of over 30 staff members effectively, with zero attrition for more than two years
- Collaborated with different teams in the development of a CRM that is actively used by staffing professionals in the U.S. healthcare industry
References
References available upon request.
Timeline
Production Editor
SPI Technologies Pvt Ltd
04.2016 - 11.2020
Team Lead
Tranzlogix Pvt Ltd
01.2015 - 02.2016
Team Lead
Compvue India Pvt Ltd
05.2011 - 12.2013
Senior Customer Support Associate
Amtex System Pvt. Ltd.
10.2009 - 05.2011
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