Kawanda Scott
Memphis
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
24
24
years of professional experience
Work History
Store Manager
Rainbow Apparel
Memphis
02.2018 - Current
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
Walmart
Jacksonville
03.2015 - 02.2018
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
- Implemented successful business strategies to increase revenue and target new markets.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Rent A Center
09.2013 - 02.2015
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Executed strategic sales plans to expand customer base and revenue.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Engaged in continuous professional development to enhance officiating skills.
Sales Associate
Macy's
Memphis
07.2010 - 09.2013
- Conducted product demonstrations to highlight features and benefits.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized stockroom shelves according to size, color or style.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Sales Associate
Sears
Memphis
08.2001 - 06.2010
- Bagged or packaged purchases and wrapped gifts.
- Adhered to company initiatives and achieved established goals.
- Handled customer complaints in a professional manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained records related to sales for store management.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ09-2008
Skills
- Customer service
- Inventory management
- Sales forecasting
- Visual merchandising
- Employee training
- Financial analysis
- Budget management
- Operational compliance
- Team building
- Conflict resolution
- Market analysis
- Performance monitoring
- Schedule management
- Loss prevention
- Business strategy
- Retail inventory management
- Risk management
- Pricing strategies
- Performance reviews
- Reliable
- Employee retention strategies
- Outstanding communication skills
- Store opening and closing procedures
- Leadership development
- Payroll management
- Staff performance improvement
- Team leadership
- Profit margin optimization
- Sales promotions
- Accurate cash handling
- Cash management
- Work Planning and Prioritization
- Shift checklists
- Team leadership and coaching
- Vendor management
- Customer relations
- Operational budgeting
- Employee terminations
- Promotional planning
- POS systems
- Verbal and written communication
Timeline
Store Manager
Rainbow Apparel
02.2018 - Current
Store Manager
Walmart
03.2015 - 02.2018
Store Manager
Rent A Center
09.2013 - 02.2015
Sales Associate
Macy's
07.2010 - 09.2013
Sales Associate
Sears
08.2001 - 06.2010
Bachelor of Arts - Business Administration And Management
University of Phoenix