Kaya Joseph
TULLAHOMA
Summary
Skilled Hotel Front Desk Supervisor with comprehensive background in hospitality management. Strong focus on customer service and guest satisfaction, with proven ability to manage front desk operations efficiently. Demonstrated leadership skills, adept at team building and staff training. Significant impact made in previous roles through streamlining processes and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Supervisor
Golden Nugget Hotel & Casino
Colorado Springs
02.2022 - 03.2026
- Supervised front desk operations and ensured smooth guest check-in and check-out processes.
- Trained new staff on customer service standards and hotel procedures effectively.
- Managed guest inquiries and resolved issues to enhance overall satisfaction.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed financial transactions accurately using hotel management software.
- Implemented staff schedules to optimize coverage during peak hours effectively.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Handled cash registers and balanced daily receipts.
- Monitored front desk staff to ensure they met customer service standards.
- Greeted guests and checked them in and out of the hotel.
- Maintained accurate records of daily transactions.
- Processed payments for services rendered at the front desk.
Associate
Walmart
Colorado Springs
08.2019 - 02.2021
- Assisted customers with product selection and inquiries in a fast-paced environment.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Implemented inventory management practices to ensure product availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Participated in team meetings to discuss sales strategies and operational improvements.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
Housekeeper
Marriot Hotel
Colorado Springs
06.2018 - 05.2019
- Cleaned guest rooms to meet Marriott Hotel standards.
- Maintained cleanliness in public areas and hallways.
- Stocked and organized housekeeping carts with supplies.
- Ensured proper inventory levels of cleaning supplies and linens.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
Customer Service Representative
Pizza Hut
Colorado Springs
02.2016 - 06.2018
- I was in charge of Answering Phones and handling customer discrepancies.
- I needed to keep the back phone space clean and tidy to manage a workable environment.
- Processed transactions accurately using point-of-sale systems.
- Trained new employees on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Widefield High School
Colorado Springs, COSkills
- Front desk operations
- Guest relations
- Payment processing
- Hotel management software
- Conflict resolution
- Inventory management
- Team collaboration
- Problem solving
- Leadership development
- Training and mentorship
- Attention to detail
- Administrative tasks
- Reservation management
- Complaint handling
- Cash handling expertise
- Staff training and development
- Microsoft office
- Hotel software expertise
- Housekeeping standards
- Verbal and written communication
Timeline
Hotel Front Desk Supervisor
Golden Nugget Hotel & Casino
02.2022 - 03.2026
Associate
Walmart
08.2019 - 02.2021
Housekeeper
Marriot Hotel
06.2018 - 05.2019
Customer Service Representative
Pizza Hut
02.2016 - 06.2018
Widefield High School