Kaya Sanders
Lebanon
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Mount Juliet, TN
08.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure efficient dining room operations.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Communicated menu details and daily specials effectively to guests.
- Assisted in training new staff on service standards and restaurant procedures.
- Processed orders accurately using point-of-sale system for timely service delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Resolved guest concerns promptly, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Team Member
Chick-fil-A
Gallatin, TN
02.2023 - 06.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and sanitation guidelines.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Trained new employees on company standards and operational procedures, fostering a cohesive team dynamic.
- Managed inventory levels, reducing waste and optimizing stock availability for peak hours.
- Assisted in maintaining cleanliness and organization of dining area, contributing to overall guest experience.
- Implemented best practices for order accuracy, minimizing errors during high-volume service periods.
- Engaged with guests proactively, addressing concerns and gathering feedback for continuous improvement efforts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Developed marketing materials to promote in-store events and special promotions.
- Improved customer satisfaction by quickly helping each person find desired items.
- Participated in community events, strengthening store's local engagement and reputation.
Hostess
Five Oaks Country Club
Lebanon, TN
05.2022 - 10.2022
- Greeted and seated guests efficiently, ensuring optimal flow in dining area.
- Managed reservation system to maximize seating capacity and guest satisfaction.
- Coordinated with kitchen and service staff to facilitate smooth dining experiences.
- Monitored dining area for cleanliness, addressing issues promptly to enhance ambiance.
- Assisted in developing strategies for improving guest wait times and service efficiency.
- Handled guest inquiries and concerns with professionalism, fostering positive relationships.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Education
Cosmetology - Cosmetology
Tennessee College of Applied Technology
Portland, TN05-2024
Skills
- Customer service excellence
- Cash handling accuracy
- High‑volume multitasking
- Professional communication
- Problem resolution
- Team collaboration
- Attention to detail
- Cash & payment handling
- Upselling & product knowledge
- High‑pressure multitasking
- Conflict de‑escalation
- Regulatory compliance
- Accuracy & accountability
- Speed with accuracy
- POS system proficiency
- Customer‑first mindset
- Team coordination
- Handling high‑volume rushes
- Following strict procedures
- Front‑desk professionalism
- Scheduling & organization
- Customer relationship building
- Phone & in‑person communication
- Problem‑solving
- Professional appearance & demeanor
Timeline
Server
Olive Garden
08.2024 - Current
Team Member
Chick-fil-A
02.2023 - 06.2024
Hostess
Five Oaks Country Club
05.2022 - 10.2022
Cosmetology - Cosmetology
Tennessee College of Applied Technology