Kaycee Stambaugh
Chattanooga
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Vault Teller Operations
First Horizon Bank
Chattanooga
05.2023 - Current
- Inspected bills for authenticity using counterfeit detection devices when necessary.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Transmitted orders to supply cash to meet daily needs.
- Maintained accurate records of all transactions and balances within the vault.
- Prepared reports on daily activities including transaction volumes, cash levels.
Bank Teller
First Horizon
01.2023 - 05.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
Host
Giardino Italian Restaurant
08.2022 - 01.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Bank Teller
Truist Bank
01.2022 - 08.2022
- Assisted customers with compromised debit cards and issued new credentials.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
Valet
Bird Dog Parking
06.2021 - 01.2022
- Inspected vehicles to verify condition ahead of customer returns.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Monitored and documented guest traffic flow in valet lot.
- Parked and retrieved cars according to customer needs.
Host
Easy Bistro And Bar
01.2020 - 06.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Accommodated special seating requests for guests to enhance satisfaction.
- Backed up servers by checking on tables and retrieving items for guests.
Barista
Rembrandt’s Coffee House
03.2018 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Followed exact recipes for mixing and preparing beverage and food items.
- Cleaned counters, machines, utensils, and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Server
McAllister's Deli
08.2016 - 12.2018
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Penn Foster High School
Scranton, PA04.2017
Skills
- Cash Counting
- Customer Relationship Development
- Teller Transactions
- Money Handling
- Phone Inquiries
- Night Deposit Transactions
Skills
- Strategy Planning
- Multitasking
Timeline
Vault Teller Operations
First Horizon Bank
05.2023 - Current
Bank Teller
First Horizon
01.2023 - 05.2023
Host
Giardino Italian Restaurant
08.2022 - 01.2023
Bank Teller
Truist Bank
01.2022 - 08.2022
Valet
Bird Dog Parking
06.2021 - 01.2022
Host
Easy Bistro And Bar
01.2020 - 06.2021
Barista
Rembrandt’s Coffee House
03.2018 - 01.2020
Server
McAllister's Deli
08.2016 - 12.2018
High School Diploma -
Penn Foster High School