Kayden Johnson
Johnson City
Summary
Currently pursuing a Master of Business Administration at East Tennessee State University, dedicated to furthering knowledge through studying for the SHRM-CP certification. Strong focus on administrative and human resources roles, actively seeking a full-time opportunity to contribute skills and expertise in these areas.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
I3 Verticals
05.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Server
Texas Roadhouse
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Laborer
Before and After LLC.
03.2023 - 11.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Human Resources Co-Op
Bell
09.2022 - 03.2023
- Filing documents into employee’s personnel files in OnBase
- Setting up interview process: helping hiring managers create questions based on competencies, training interview teams, setting up interviews, etc.)
- Recruiting: creating job descriptions with hiring manager, posting job requisition on Taleo (recruiting website), keeping track of applicants, and assuring they are qualified before being sent through to hiring manager
- Assisting supervisors with support in employee relation issues
- Responsible for tracking employee mid-year and end-year evaluations for merit planning
- Working with Compensation to create new pay to for an internal employee when accepted for a new role, regarding compa-ratio, peer comparison, and experience
- Served as a reliable point of contact between departments, maintaining open lines of communication for efficient workflow coordination.
- Managed multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities within deadlines.
- Improved team collaboration through regular progress meetings and transparent sharing of information.
Personal Trainer
Anytime Fitness
04.2022 - 09.2022
- Assisted individuals achieve lifestyle, nutrition, and health goals
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Host, To-Go Specialist, and Server
Longhorn Steakhouse
02.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Brand Ambassador
American Eagle Outfitters
11.2019 - 02.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Host
Riverfront Seafood Company
08.2018 - 02.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
MBA -
East Tennessee State University
Johnson City, TNBachelor of Business Management - Human Resources Management
East Tennessee State University
05.2023
Associate Degree of Social Work -
Northeast State Community College
05.2021
Skills
- Personnel and Human Resources
- Active listening
- Critical thinking
- Monitoring
- Critical coordination
- Instructing
- Service orientation
- Judgement and decision making
- Inductive reasoning
Affiliations
Society of Human Resource Management
Timeline
Administrative Coordinator
I3 Verticals
05.2024 - Current
Server
Texas Roadhouse
11.2023 - 05.2024
General Laborer
Before and After LLC.
03.2023 - 11.2023
Human Resources Co-Op
Bell
09.2022 - 03.2023
Personal Trainer
Anytime Fitness
04.2022 - 09.2022
Host, To-Go Specialist, and Server
Longhorn Steakhouse
02.2021 - 12.2021
Brand Ambassador
American Eagle Outfitters
11.2019 - 02.2021
Host
Riverfront Seafood Company
08.2018 - 02.2021
Associate Degree of Social Work -
Northeast State Community College
MBA -
East Tennessee State University
Bachelor of Business Management - Human Resources Management
East Tennessee State University
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