Kayla Bass
Lyles
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Receptionist
New Life Lodge
Burns
10.2009 - 10.2011
- Greeted and welcomed visitors in a friendly and professional manner.
- Scheduled appointments for clients and staff efficiently.
•Ordered office supplies as needed.
•Made new employee handbooks.
• Assisted HR as needed.
- Maintained organized reception area, ensuring cleanliness and accessibility.
- Handled incoming mail and packages, distributing them promptly.
- Provided information about services offered at the facility to clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
General Education Diploma
Rochester, NYSkills
- Appointment scheduling
- Office management
- Customer service
- Document preparation
- HR support
- Organizational skills
- Attention to detail
- Professional demeanor
- Adaptability in tasks
Timeline
Receptionist
New Life Lodge
10.2009 - 10.2011
General Education Diploma