Kayla Carr
Hermitage
Summary
Dynamic leader with a proven track record at Amazon and Zumiez, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication and organizational skills. Thrives in fast-paced environments, fostering teamwork and innovation to achieve measurable improvements and efficiency.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
03.2023 - Current
- Followed procedures at all times for personal and team safety.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Maintained fast packing standards
- Learned multiple different pathways in Singles
Store Manager
Zumiez
07.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05.2017
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Employee Training
- Recruitment and hiring
- Team motivation
- Flexible Schedule
- Delegating Work
- Leading Staff Meetings
- Employee Terminations
- Decision-Making
- Teamwork and Collaboration
- Highly Social, Friendly, Approachable
Timeline
FC Associate
Amazon
03.2023 - Current
Store Manager
Zumiez
07.2019 - 07.2022
High School Diploma -
Mcgavock High School
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