Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Coleman

Cordova

Summary

Results-driven Customer Service Professional with experience in high-volume environments, specializing in complex issue resolution, account management, and accurate documentation. Known for delivering efficient, solution-focused service while maintaining strong attention to detail and compliance.

Overview

10
10
years of professional experience
2020
2020
years of post-secondary education

Work History

Technical Support Advisor

Concentrix
Work From Home
01.2025 - Current
  • Served as a Senior Technical Support Advisor in a high-volume environment, resolving complex customer issues using advanced troubleshooting and de-escalation skills
  • Handled escalated cases and provided solutions to ensure accurate and efficient resolution of customer concerns
  • Managed appointments and maintained detailed documentation while navigating multiple systems to support customer needs and ensure compliance

Travel Support Agent

TTEC
Work From Home
01.2024 - 02.2025
  • Managed high-volume inbound calls assisting customers with reservations, changes, and account inquiries
  • Resolved customer issues efficiently by identifying needs and applying appropriate solutions
  • Accurately documented customer interactions and updated account information in internal systems

Customer Service Specialist

CarMax
Memphis
07.2023 - 12.2023
  • Answered incoming customer inquiries regarding product and service information.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Automotive Service Advisor/Sales Associate

Walmart
Memphis
01.2019 - 01.2023
  • Assisted customers with vehicle service inquiries and recommendations.
  • Scheduled service appointments and managed daily workflow efficiently.
  • Communicated service options and pricing to customers clearly and effectively.
  • Coordinated with technicians to ensure timely vehicle repairs and maintenance.

Hostess

Red Robin
06.2016 - 12.2019
  • Delivered exceptional customer service by promptly resolving issues
  • Greeted and seated guests in a timely manner while effectively managing the waitlist.

Education

Associate of Arts - General Studies

Columbia State Community College
Columbia, TN
01.2026 - 04.2026

High School Diploma -

Bolton High School
Millington, TN

Skills

  • Customer Service & Account Management
  • High-Volume Call Handling & De-escalation
  • Data Entry & Documentation Accuracy
  • Technical Support & Troubleshooting
  • Administrative & Back-End Support
  • CRM Systems & Microsoft Office
  • Problem Solving & Critical Thinking
  • Strong Written & Verbal Communication

Timeline

Associate of Arts - General Studies

Columbia State Community College
01.2026 - 04.2026

Technical Support Advisor

Concentrix
01.2025 - Current

Travel Support Agent

TTEC
01.2024 - 02.2025

Customer Service Specialist

CarMax
07.2023 - 12.2023

Automotive Service Advisor/Sales Associate

Walmart
01.2019 - 01.2023

Hostess

Red Robin
06.2016 - 12.2019

High School Diploma -

Bolton High School
Kayla Coleman