Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Johnson

Madisonville,TN

Summary

Professional communicator with strong ability to build rapport and handle customer inquiries efficiently. Demonstrates exceptional teamwork, adaptability, and results-driven approach. Skilled in active listening, problem-solving, and maintaining positive customer experience. Reliable and flexible, capable of thriving in dynamic environments.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Professional customer service specialist adept in handling high call volumes and ensuring customer satisfaction through efficient issue resolution. Consistently collaborates with team members to achieve results and adjust to evolving customer needs. Skilled in active listening and effective communication, bringing reliability and flexibility to every task.

Overview

12
12
years of professional experience

Work History

Caller Representative

Echo Communicate
04.2018 - Current
  • Managed high-volume inbound and outbound calls, ensuring customer satisfaction and resolution of inquiries.
  • Developed and maintained comprehensive knowledge of product offerings to provide accurate information to customers.
  • Trained new representatives on call procedures, enhancing team performance and consistency in service delivery.
  • Implemented process improvements that reduced call handling time while maintaining quality standards.
  • Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.

Cafe Manager

Monroe County School District
08.2013 - 03.2018
  • Oversaw quality control processes, maintaining high standards for food safety and cleanliness.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Cultivated warm relationships with kids.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Improved student nutrition by planning and preparing healthy meal options in the school cafeteria.

Education

No Degree -

Tellico Plains High School
Tellico Plains, TN

Skills

  • Goal oriented
  • Computer skills
  • Call center experience
  • Performance tracking
  • Customer communications
  • Gathering information
  • Teamwork
  • Customer service
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service excellence

Languages

English

Timeline

Caller Representative

Echo Communicate
04.2018 - Current

Cafe Manager

Monroe County School District
08.2013 - 03.2018

No Degree -

Tellico Plains High School
Kayla Johnson