Kayla Kapinus
Antioch,TN
Summary
Experienced Group leader and Quality Engineer- with a strong background in leading teams, resolving quality issues, and standardizing processes in fast-paced manufacturing environments. Proficient in defect tracking, torque verification, and root cause analysis with a focus on implementing effective Process Quality Standards (PQS) across multiple vehicle models. Skilled in using quality systems such as FlexNet, Intelex, GMS, and Workday to support continuous improvement and ensure compliance. Recognized for strong leadership, adaptability, and a collaborative approach to achieving quality and production goals.
Overview
8
8
years of professional experience
Work History
Lead Quality Group Leader
General Motors
11.2024 - Current
- Supervise and lead 2 salary quality personnel across shifts to ensure adherence to Process Quality Standards (PQS) and company specifications
- Oversee torque verification procedures and ensure accurate application of torque values across all vehicle models, helping standardize expectations and improve manageability
- Monitor production processes, conduct defect analysis, and lead immediate containment of quality issues to minimize impact on throughput
- Collaborate with production, engineering, and maintenance teams to investigate root causes and implement corrective actions
- Train and support team members in proper inspection techniques, PQS interpretation, and accurate documentation practices
- Facilitate detailed shift handovers to ensure continuity, highlighting quality alerts, open concerns, and torque non-conformances
- Support continuous improvement initiatives to drive performance metrics and reduce defects
- - Generate and deliver reports tracking trends, audit results, and improvement outcomes
Quality Group Leader
General Motors
01.2023 - 11.2024
- Demonstrated strong interpersonal skills and leadership experience 2]
- Proficient in Microsoft Office Suite and plant management systems such as Kronos, Workday, Intelex, GMS, and PFCM
- Investigated root causes of defects and implemented effective solutions
- Ensure Quality standards are being met
- Update quality inspections to ensure the customer is being protected
Quality Engineer
General Motors
12.2022 - 01.2023
- Lead day-to-day quality operations across production areas, ensuring adherence to internal standards and customer specifications.
- Drive cross-functional collaboration with manufacturing, engineering, and maintenance teams to investigate and resolve quality issues.
- Monitor defect trends, perform root cause analysis, and implement effective containment and corrective actions.
- Develop and support implementation of new processes, quality standards, and operational plans to improve product quality and production efficiency.
- Conduct audits and inspections to ensure compliance with IATF 16949 and regulatory requirements.
- Utilize quality systems and tools including FlexNet, Intelex, and GMS to document issues, and report performance metrics.
- Champion continuous improvement initiatives through Problem Solving
Production Group Leader
General Motors
10.2021 - 12.2022
- Demonstrated strong interpersonal skills and leadership experience while managing up to 70 people at a time.
- Proficient in Microsoft Office Suite and plant management systems such as Kronos, Workday, Intelex, GMS, and PFCM
- -Investigated root causes of defects and implemented effective solutions
Foster Care Social Worker I
Montgomery County Department of Human Resources
09.2020 - 10.2021
- Completed weekly home visits to foster children to monitor progress. Maned 43 families across Alabama.
- Monitored the educational, psychological, medical and reunification plan progress of foster children
- Worked collaboratively with county social workers to best serve foster children
- Completed Needs and Service Plans, Quarterly Reports, Termination Summary Reports, Contact Notes, Special Incident Reports, and Home Inspections
Student Intern
Office of the Public Defenders
08.2019 - 05.2020
- - Provided independent support services for the Office of Public Defenders
- - Performed assessment studies to identify nature, cause and extent of family issues
- - Provided recommendations for services to attorneys
Server
Twin Peaks Restaurant
06.2017 - 02.2020
- - Took food and beverage orders and ensured timely, accurate delivery
- - Addressed customer concerns promptly to ensure a pleasant dining experience
Customer Service Manager
Journey’s Retail Store
06.2019 - 08.2019
- - Met and exceeded sales goals and performance standards
- - Adhered to loss prevention practices and maintained organized stockroom
- - Assisted in receiving and shipping merchandise
Warehouse Associate
SICO America, Inc.
06.2018 - 08.2018
- - Processed, packaged, and shipped orders accurately
- - Organized inventory and inspected products for defects
Education
Bachelor of Science - Social Work
Alabama State University
Montgomery, AL05.2020
High School Diploma -
Madison East High School
Madison, WI06.2016
Skills
- Relationship building
- Continuous improvement
- Creative problem solving
- Staff training and development
- Time management
- Schedule coordination
- Production management
- Quality control
- Strong work ethic
- Computer skills
- Strong verbal and written communication
Timeline
Lead Quality Group Leader
General Motors
11.2024 - Current
Quality Group Leader
General Motors
01.2023 - 11.2024
Quality Engineer
General Motors
12.2022 - 01.2023
Production Group Leader
General Motors
10.2021 - 12.2022
Foster Care Social Worker I
Montgomery County Department of Human Resources
09.2020 - 10.2021
Student Intern
Office of the Public Defenders
08.2019 - 05.2020
Customer Service Manager
Journey’s Retail Store
06.2019 - 08.2019
Warehouse Associate
SICO America, Inc.
06.2018 - 08.2018
Server
Twin Peaks Restaurant
06.2017 - 02.2020
Bachelor of Science - Social Work
Alabama State University
High School Diploma -
Madison East High School
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