Kayla Lack
Sparta
Summary
Driven Quality Associate with a proven track record at Perdue Farms, Inc., enhancing product quality and customer satisfaction through rigorous inspection processes and continuous improvement initiatives. Skilled in Quality Management Systems and internal auditing, coupled with exceptional mentoring abilities. Achieved significant reductions in defect rates, demonstrating a strong focus on results and quality improvements.
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Fast pace health
Sparta, TN
07.2024 - Current
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Collected payments for services rendered and applied them to appropriate accounts.
- Reconciled account balances after each business day.
- Processed payments from patients for services rendered by the practice.
- Resolved billing issues with insurance companies or other third-party payers as needed.
- Responded promptly to any emergency situations that may arise during business hours.
- Tracked patient satisfaction surveys to assess quality of care provided by physicians.
- Computed balances, totals or commissions to support accounting team.
- Provided customer service support to patients who had questions about their bills or payments due.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Processed credit card payments from patients in accordance with office policy.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Submitted refund requests for claims paid in error.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Applied payments, adjustments, and denials into medical manager system.
- Managed all payments processing, invoicing and collections tasks.
- Collected, posted and managed patient account payments.
- Maintained accounting ledgers by verifying and posting account transactions.
- Maintained historical records by microfilming and filing documents.
Quality Associate
Perdue Farms, Inc.
06.2018 - 09.2022
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported the development of a positive quality culture within the organization through continuous education and communication efforts.
- Mentored junior Quality Associates, sharing knowledge and best practices to foster a collaborative work environment centered around continuous improvement.
- Reduced production downtime by identifying potential issues early and working with cross-functional teams to implement corrective actions.
- Participated in internal audits to identify areas for improvement and ensure adherence to established procedures.
- Implemented process improvements based on data analysis, resulting in reduced defect rates and increased overall product quality.
- Maintained open lines of communication with regulatory agencies, ensuring the organization remained in compliance with all applicable standards and industry regulations.
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
- Performed routine equipment calibrations, ensuring accurate measurements were obtained consistently throughout testing processes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to improve workflows.
Caregiver
Right At Home Health Care
02.2012 - 08.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ02-2029
Medical Assistant - Nursing
Fortis Institute - Cookeville
Cookeville, TN02.2012
Ged - General Studies
White County High School
Sparta, TN07.2011
Skills
- Quality Training
- Quality Management System
- Quality Metrics
- Documentation Review
- Standard Work
- Supplier quality
- Product Inspection
- Visual Management
- Process Validation
- Internal Auditing
- Corrective action
- Decision-Making
- Detail Oriented
- Quality improvements
- Public Speaking
- Documentation And Reporting
- Quality Assurance
- Project Management
- Test Cases
- Patient scheduling
- Electronic health records
- Medical billing
- Insurance verification
- Customer service
- Effective communication
- Attention to detail
- Data entry
- Financial reporting
- Health records management
- Office administration
- Patient registration
- Telephone etiquette
- Insurance claims
- HIPAA compliance
- Billing support
- Typing and filing
- Co-payment collection
- Insurance verifications
- Patient callbacks
- Medical charting
- Medical office procedures
- Patient relations
- Medical office administration
- Front desk operations
- Payment collection
- Medical billing and coding
- Petty cash management
- Computer proficiency
- Organizational skills
- Patient eligibility requirements
- Adaptability
- Data management
- Patient billing
- Collections management
- Multitasking and organization
- Medicare and medicaid process
- Patient collections
- Balance reconciliation
Timeline
Front Office Manager
Fast pace health
07.2024 - Current
Quality Associate
Perdue Farms, Inc.
06.2018 - 09.2022
Caregiver
Right At Home Health Care
02.2012 - 08.2016
Bachelor of Science - Health Care Administration
University of Phoenix
Medical Assistant - Nursing
Fortis Institute - Cookeville
Ged - General Studies
White County High School
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