Kayla Parker
Knox
Summary
Dynamic professional with extensive experience in retail and financial services, demonstrating a strong foundation in customer service, analytical thinking, problem-solving, and effective communication. Currently pursuing a BA in Marketing/Communications to enhance marketing acumen and transition into new sectors. Open to diverse opportunities beyond traditional finance roles, bringing resourcefulness, initiative, and determination to drive success in any industry. Committed to continuous growth and eager to contribute innovative solutions that align with organizational goals.
Overview
14
14
years of professional experience
Work History
MSR II/MARKETING ASSISTANT
KNOXVILLE TVA EMPLOYEES CREDIT UNION
07.2022 - 07.2025
- 50% Customer service transactions including: balances, transfers, loans payments, problem solving card issues, online issues. Opening new accounts/cross selling account services, processing loan applications, cross selling loan products, closing on loans.
- 25% Vault work such as filling machines, removing cash from machines, forecasting shipments, preparing shipment and receiving in. Training other employees on vault responsibilities and procedures.
- 25% Marketing branch promos, working with upper management analyzing past and future goals, creating next years goals based on previous data.
- Processing Monthly General Ledger reports as well as Board reports
- Apart of the “Efficiency Committee” responsible for resolving issues when it comes to branch/ back office functionality.
CALL CENTER AGENT/LOAN OFFICER
Y-12 FEDERAL CREDIT UNION
01.2017 - 01.2019
- 50% Checking balances, transfers, loan payments, account questions, resolving card issues & online issues.
- 50% Opening new accounts, cross selling account services, processing loan applications, cross selling loan products, closing on loans.
BACKUP HEAD TELLER/LOAN OFFICER
ORNL FEDERAL CREDIT UNION
01.2014 - 01.2017
- 50% Customer service transactions including: balances, transfers, loans payments, problem solving card issues, online issues. Opening new accounts/cross selling account services, processing loan applications, cross selling loan products, closing on loans.
- 50% Vault work such as filling machines, removing from machines, forecasting shipments, preparing shipment and receiving in. Training other employees on vault responsibilities and procedures.
LEAD SALES ASSOCIATE
BELK DEPARTMENT STORE
01.2012 - 01.2014
- Informing customers of sales promos, assisting with sizing needs, questions regarding brands, billing questions with store credit card, building relationships with customers
- Reviewing Inventory, placing weekly order to warehouse, restocking, updating signage when necessary
- Promoting store credit card
- Addressing customer complaints and escalated calls to proper tier.
- Training new employees in each department
Education
Associate of Science - Integrated Marketing Communications
University Of West Alabama
12.2025
HS Diploma - undefined
North Hardin High School
01.2012
Skills
- Analytical Thinking
- Problem Solving
- Forecasting
- Attention to detail
- Communication
- Organizational
- Leadership
- Strong initiative, determination, & resourceful
- Time management
- Event planning
- Conflict resolution
- Administrative support
Timeline
MSR II/MARKETING ASSISTANT
KNOXVILLE TVA EMPLOYEES CREDIT UNION
07.2022 - 07.2025
CALL CENTER AGENT/LOAN OFFICER
Y-12 FEDERAL CREDIT UNION
01.2017 - 01.2019
BACKUP HEAD TELLER/LOAN OFFICER
ORNL FEDERAL CREDIT UNION
01.2014 - 01.2017
LEAD SALES ASSOCIATE
BELK DEPARTMENT STORE
01.2012 - 01.2014
HS Diploma - undefined
North Hardin High School
Associate of Science - Integrated Marketing Communications
University Of West Alabama