Kayla L. Ross
Clarksville
Summary
Dedicated professional with experience in healthcare support, human resources, and customer service. Skilled in filing, record management, scheduling, and Microsoft Office, with proven ability to multitask and maintain professionalism in fast-paced environments. Recognized for strong organizational skills, discipline, and teamwork. Focused on applying healthcare and administrative expertise in a Front Desk Receptionist role, ensuring efficient operations and excellent patient care
Overview
5
5
years of professional experience
Work History
Patient Care Assistant
Western State Hospital
Clarksville
03.2025 - 09.2025
- Answer and direct phone calls professionally, supporting smooth office operations.
- Maintain and file patient records with confidentiality and accuracy.
- Provide patients and visitors with accurate information and support.
- Manage inventory of supplies to ensure availability for patient care.
- Support patients with daily healthcare responsibilities, ensuring comfort and safety.
- Coordinate and assist in staff training meetings, promoting teamwork and efficiency.
- Maintained a professional, tidy, and welcoming environment at all times.
- Participated in scheduled team meetings to support communication and continuity.
- Demonstrated ability to multitask between patient care and administrative duties.
Human Resource Specialist
United States Military
01.2021 - 02.2025
- Maintained accurate employee records and ensured data integrity.
- Handled critical HR paperwork, including new hires, leave requests, and training records.
- Answered and directed calls, providing customer service and communication support.
- Organized and led training sessions, improving team efficiency and readiness.
- Optimized Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) use for documentation and communication.
- Fostered teamwork, professionalism, and adaptability in high-pressure environments.
- Maintained organized office systems and ensured compliance with procedures.
- Type 50 Words per minute.
Education
Bachelor of Science - Healthcare Administration
Austin Peay State University
Clarksville, TNAssociate of Arts - Business Studies, Entrepreneurship
St. Rose’s High School
Georgetown, GuyanaSkills
- Customer Service & Communication
- Filing & Record Management
- Scheduling & Coordination
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Leadership & Training Coordination
- Organization & Multitasking
- Inventory Management
- Maintaining Professional Environments
References
- Cindy Waldron, Alpha Company Operations Non-Commission Officer, U.S. Army, 917-741-0570, Cindy.m.waldron.mil@army.mil
- Deontra McEachern, Company Commander, U.S. Army, 910-824-2576, Deontra.f.mceachern.mil@army.mil
- Akeeliah Cooper, Coordinator, Western State Hospital, +1 (347) 858-0617, akeeliahcooper7@gmail.com
- Destiny Govan, Coworker, Western State Hospital, (270) 484-7115, Desisanaa10@gmail.com
Timeline
Patient Care Assistant
Western State Hospital
03.2025 - 09.2025
Human Resource Specialist
United States Military
01.2021 - 02.2025
Bachelor of Science - Healthcare Administration
Austin Peay State University
Associate of Arts - Business Studies, Entrepreneurship
St. Rose’s High School