Kayla Swain
Clarksville
Summary
Experienced Administrative Assistant with 7+ years of expertise in office operations management and administrative workflow optimization. Proficient in clear communication to facilitate interactions with team members and clients. Proactive in anticipating needs and resolving issues efficiently, with a strong drive to excel in fast-paced environments and consistently deliver high-quality results.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Dexter Pediatric Dentistry
11.2022 - 02.2023
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Operated dental office software and managed patient records with confidentiality.
- Received and processed payments for services rendered, including cash and credit transactions.
- Scheduled appointments and maintained and updated appointment calendars.
- Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately.
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office.
- Assisted with general administrative duties such as filing and scanning documents, entering data into computer systems, faxing forms, and ordering supplies.
Nanny
Family Helper
08.2021 - 02.2022
- Manage scheduling and routine for 5+ children ranging 4 - 12 yrs old
- Provide personal help to transporting children to extracurricular activities, errands for school projects, etc
- Deep clean home routinely and daily tidy up throughout entire shift
- Organize and memorize where materials are located within their home
- Highly efficient in problem solving and lesson teaching
- Highly efficient in multitasking house duties, timely schedule per child, making sure every child has the equipment needed for said schedule
Nanny
Family Helper
01.2021 - 08.2021
- Showed excellent organizational abilities when planning activities, preparing meals, and maintaining the house.
- Managed household chores such as laundry, tidying up bedrooms, taking out trash.
- Taught basic life skills such as manners, respect, and responsibility
- Utilized problem-solving skills to manage challenging situations that arose while caring for children.
Appointment Coordinator
European Wax Center
03.2021 - 05.2021
- Inform guests of services provided, protocol to take care of chosen service prior and after to guarantee best results
- Create product packages based on guests' needs
- Promote Wax Passes with sales skills based on guests' needs and frequency of visits
- Coordinate guest appointments, accommodations, and issues that may occur with waxers or guest scheduling
- Apply both self and teamwork to ensure the best customer service based on individual needs
- Record books for new promotion, potential guests, cleaning records, scheduling/rescheduling
Medical Biller
Health Care Provider Solutions
09.2018 - 08.2020
- Posted charges and payments into various Billing systems daily
- Schedule monthly or as needed virtual meetings with clients to review overdue claims and discuss resolutions
- Creating, improving, and updating spreadsheets using Excel to record issues or financial details to present to the client
- Interpreted medical terminology to translate information into coding system
- Providing exceptional customer service skills when interacting with clients and teammates
- Timely resolution of all claims
- Using detail oriented and time management skills to handle of all responsibilities for 14+ offices/clients
- Reviewed and evaluated unpaid claims to determine cause of delay or denial, taking appropriate action as needed.
- Generated monthly financial reports and statements for management review
Education
Some college - Accounting Candidate
Volunteer State Community College
Gallatin, TN01.2027
High School Diploma - undefined
East Robertson High School
01.2016
Skills
- Customer Service
- Multiple Database systems
- Phone and email etiquette
- Finance
- Attention to detail
- Data entry
- Professional communication skills
- Presentation skills
- Interpersonal skills
Timeline
Dental Receptionist
Dexter Pediatric Dentistry
11.2022 - 02.2023
Nanny
Family Helper
08.2021 - 02.2022
Appointment Coordinator
European Wax Center
03.2021 - 05.2021
Nanny
Family Helper
01.2021 - 08.2021
Medical Biller
Health Care Provider Solutions
09.2018 - 08.2020
High School Diploma - undefined
East Robertson High School
Some college - Accounting Candidate
Volunteer State Community College
Similar Profiles
JADE WEATHERINGTONJADE WEATHERINGTON
Research Assistant at University of Maryland School of Dentistry Department of Pediatric DentistryResearch Assistant at University of Maryland School of Dentistry Department of Pediatric Dentistry
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group
Charanjeet SinghCharanjeet Singh
Clinical Instructor at Pediatric Dentistry, SCHULICH SCHOOL OF MEDICINE AND DENTISTRY, WESTERN UNIVERSITYClinical Instructor at Pediatric Dentistry, SCHULICH SCHOOL OF MEDICINE AND DENTISTRY, WESTERN UNIVERSITY
Khalil WilliamsKhalil Williams
Sheet Metal Worker at Local 177Sheet Metal Worker at Local 177
Norman McGawNorman McGaw
Operator at Sanderson PipeOperator at Sanderson Pipe