Kayla Terry
Kingsport
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Administrator
Hargrove Engineers + Constructors
Kingsport, TN
04.2026 - Current
- Prepared and assembled detailed inspection work packages for pipe inspection crews based on scheduled due dates and priority inspection areas.
- Managed multiple work packages simultaneously while maintaining attention to detail and meeting project deadlines.
- Utilized Bluebeam to mark up, highlight, and organize piping drawings for efficient field use and clear inspection guidance.
- Accessed and retrieved engineering drawings and project documentation through SEIGA to support work package development.
- Used APM (Asset Performance Management) to obtain inspection reports, asset data, and additional required information for inspection planning.
Timekeeping Payroll
CAM Industrial Solutions/ Turner Industries
Kingsport, TN
01.2024 - Current
- Collaborated with HR teams on ongoing initiatives and reporting needs; supported HR operations including onboarding, terminations, and vacation balances.
- Reviewed, audited, and reconciled employee time and payroll data across multiple systems to ensure accuracy, compliance, and timely payroll processing; maintained attendance and labor records per company requirements.
- Ensured accurate labor-hour allocation for Eastman projects through collaboration with foremen to verify job status, labor charges, and maintenance assignments within SAP.
- Primary timekeeper for maintenance operations, supporting capital crews as needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Seasonal Sales Associate
Bath and Body Works
Kingsport, TN
09.2023 - Current
- Actively promote the company's rewards program and assist customers in applying online coupons to maximize savings.
- Support e-commerce operations by processing online orders and providing accurate product availability information.
- Contribute to inventory management by restocking merchandise and maintaining organized product displays.
- Collaborate with team members to ensure a welcoming store environment and a seamless shopping experience for all customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Regional Lead
St. Matthews Pharmacy
Louisville, KY
09.2020 - 11.2023
- Educated and enrolled patients in in-house pharmacy services during clinic visits, with a focus on accessibility for patients facing transportation or time constraints.
- Communicated medication benefits and conducted insurance verifications to ensure comprehensive pharmacy support for patients.
- Managed all aspects of patient pharmacy needs during appointments, including medication coordination and follow-up care.
- Supported daily clinic operations by verifying patient information, managing medication and supply inventories, scheduling, and performing quality audits.
- Traveled across East Tennessee to onboard patients, provide staff training, and assist with onboarding for new clinic partnerships.
- Oversaw operations across multiple clinics under supervisory guidance, offering strategic insights to identify and support growth opportunities.
- Conducted audits of patient service coordinators to ensure compliance with medication dispensing, billing protocols, payment collection, and documentation standards.
- Utilized Excel and manual record keeping systems to track performance data and maintain compliance with regulatory and quality benchmarks.
- Participated in promotional opportunities and onboarding of new accounts.
- Attended weekly meetings to discuss and optimize strategies.
Account Manager/ Elite Agent
Sykes
Wise, VA
10.2019 - 08.2020
- Managed a portfolio of 1,500+ global clients, providing product support and resolving service issues via phone and email.
- Coordinated with sales and tech teams to ensure timely, accurate solutions.
- Maintained strict client data security and upheld communication standards.
- Leveraged prior elite agent experience to assist with technical issues, including QuickBooks troubleshooting.
- Applied strong listening and product knowledge to effectively meet diverse client needs.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
Education
Associate's degree - Professional medical coding
Penn Foster
Pennsylvania07.2026
Small Business Management Certificate - Small Business Management
Mountain Empire Community College
Big Stone Gap, VA05.2017
Skills
Computer skills
ADP
B2B
Maintenance
Senior leadership (3 years)
Patient care
Marketing
Teaching
Salesforce
Mentoring
Financial transaction processing
Pharmacy coordinator
SAS
Clinical trials
Remote Access Software
Senior leadership (2 years)
Childcare
Training delivery
Laboratory experience
Microsoft Access
Statistics
Assisting companies and customers from all over
Help desk
Sales support
Network Support
Inside sales
Accounting Software
Business Management
Customer support
Amazon Seller Support (1 year)
Outpatient
EHR systems
EMR systems
VPN
Medical terminology
Time & attendance systems
Patient/ customer interaction
Databases
Medical billing
Cash register
Data analysis skills
Team management
Filing
Account management
Epic
Microsoft Office
Experience with children
GAAP
Accounting data entry
Medical office experience
Accounting
Labor cost analysis
5G
SAP
SharePoint
Human resources
Payroll
Microsoft Windows Server
Research
Kronos
Canva
Technical support
Senior care
Google Docs
Telemarketing
Cashiering
Patient monitoring
Advertising (1 year)
Clinic
Call center (5 years)
Onboarding new hire paper work
E-commerce
Data collection
Esthetic laser treatment (Less than 1 year)
Software troubleshooting
Medical-surgical
Word
Microsoft Excel
Training
Developmental disabilities experience
Patient service
Working with patients that are in substance abuse clinics
Live chat
Calendar management
Special education
Managing
Operating Systems
Pharmacy software
Phone support
Medical records
Microsoft Windows
QuickBooks
Pharmacy
Data entry
Workforce management
CRM software
Cold calling
Outbound sales
Microsoft Outlook
Banking
Clinical research
Medical administrative support
Enterprise software
SAP ERP
Accounts payable
Bookkeeping
Special needs
Operating systems
Communication skills
Addiction medicine
Supervising experience
Debits & credits
Inpatient
Attention to detail
Training & development
Accounts receivable
Mac OS
Retail sales
Preschool experience
Office assistant
Account reconciliation
Documentation review
Behavioral health (2 years)
CPT Coding
Manager
Quality assurance
Serving
Organizational skills
Multitasking
HIPAA
Time management
Payroll (2 years)
Healthcare
Power Point
Stocking
Medicare
Technical Support
Front desk
Med spa experience
Negotiation
SaaS
Desktop support
IT classes
Keyboarding classes
Patient files
Computer Networking
Online/Desktop support
Insurance verification
Pharmacy knowledge
Customer service
Experience working with students
Recruiting
Contact center
Clinical laboratory experience
Outbound calling
Payroll processing
Typing
Accounting systems
Driving
Merchandising
Financial software
Adobe Acrobat
Remote access software
ICD-10
Phone triage
B2B sales
Windows
Medical coding
Clerical experience
Host/hostess experience
Software implementation
Cash handling
Sales
Learning technology
Specimen collection / processing
CPT coding
Quality Audits
Active listening
Problem-solving
Employee onboarding
Customer relationship management (CRM)
Team leadership
Project planning
Inventory management
Coaching and mentoring
Scheduling
Order fulfillment
Call center procedures
Administrative support
Staff training
Document management
Proofreading documents
Report preparation
Filing systems
Data recording
Awards
Elite Support Agent January 2018 Highest level an agent could reach in support., Quillen Scholarship August 2015 Scholarship for Lee County residents that were full-time students., AIMS Scholarship May 2015, Honor Roll May 2015 Honor Roll for High school, Bulldog Buddies September 2008 Honor Roll Club
Certification
- Epic Certification
Languages
English
Timeline
Project Administrator
Hargrove Engineers + Constructors
04.2026 - Current
Timekeeping Payroll
CAM Industrial Solutions/ Turner Industries
01.2024 - Current
Seasonal Sales Associate
Bath and Body Works
09.2023 - Current
Regional Lead
St. Matthews Pharmacy
09.2020 - 11.2023
Account Manager/ Elite Agent
Sykes
10.2019 - 08.2020
Associate's degree - Professional medical coding
Penn Foster
Small Business Management Certificate - Small Business Management
Mountain Empire Community College