Kayla Tomlin
Account Executive
Nashville
Summary
Dynamic and results driven account executive with proven success in managing client relationships, driving business growth, and improving operational efficiency. Expertise in account management, customer service, cross-departmental collaboration. Adept at developing strategic solutions, ensuring high client satisfaction, and maintaining long-term business success. Highly organized, reliable, and focused on delivering consistent results in fast-paced environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Account Executive
NectarVet
04.2025 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
National Account Manager
IDEXX Laboratories
01.2021 - 04.2025
- Managed and nurtured key client accounts, ensuring high levels of satisfaction and long-term business retention.
- Developed and implemented strategies to optimize client services and operational efficiency.
- Collaborated with internal departments (sales, marketing, and operations) to streamline processes and meet client needs effectively.
- Analyzed client data and feedback to identify areas for improvement, driving continuous growth and client success.
- Delivered tailored solutions to clients, contributing to increased account profitability and improved service delivery.
- Led the implementation of new software systems and ensured smooth transitions for clients by creating inventory and line item codes.
- Provided exceptional client service during the onboarding process, resolving issues quickly and efficiently to promote client satisfaction.
- Trained clients and internal staff on system usage, fostering strong relationships and empowering clients to maximize software features.
- Worked cross functionally with technical and customer support teams to ensure product and service quality.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
Customer Experience Specialist
Greenline Pet
03.2020 - 01.2021
Animal Care Technician
Vanderbilt University Medical Center
08.2019 - 03.2020
Veterinary Assistant
Copeland Veterinary Hospital
08.2018 - 08.2019
Veterinary Assistant
Premier Veterinary Clinic
05.2015 - 08.2018
Education
Bachelor - Biology & Minor in Chemistry
Cumberland University
01.2015 - 01.2019
Skills
- Account Management
- Client Relations
- Strategic Planning
- Implementation
- Customer Retention
- Customer Satisfaction
- Data Analysis
- Reporting
- Cross-functional Team Collaboration
- Leadership
- Excellent Written Communications
- Excellent Verbal Communications
- CRM
- Business Software
Timeline
Account Executive
NectarVet
04.2025 - Current
National Account Manager
IDEXX Laboratories
01.2021 - 04.2025
Customer Experience Specialist
Greenline Pet
03.2020 - 01.2021
Animal Care Technician
Vanderbilt University Medical Center
08.2019 - 03.2020
Veterinary Assistant
Copeland Veterinary Hospital
08.2018 - 08.2019
Veterinary Assistant
Premier Veterinary Clinic
05.2015 - 08.2018
Bachelor - Biology & Minor in Chemistry
Cumberland University
01.2015 - 01.2019
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