Kayla Tomlin
Koala Health
Nashville
11
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Tenacious leader with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Partner Relationship Manager
1 Year 1 Month- Closed 52 net new partners within a year of employment demonstrating strong sales acumen, and rapid turnaround.
- Achieved and exceeded goals for sales of online pharmacy products and services and exceeded performance metrics.
- Negotiated contracts with partners to establish mutually beneficial terms and conditions for collaboration.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals via CRM Salesforce.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Demonstrated products to show potential customers' benefits and advantages and encourage purchases
- Built relationships with customers and the community to establish long-term business growth.
- Maintained a deep understanding of our partners' businesses and industries, enabling me to provide relevant support and guidance tailored to their unique situations.
- Delivered informative presentations to potential clients, showcasing the unique value of the product and the services offered.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Assisted with training and offered additional support wherever needed for colleagues
- Took on additional responsibilities as delegated by management
Account Executive
5 Months- Achieved $10,000 in revenue by closing four contracts within one month of beginning contract pursuits, demonstrating strong sales acumen, and rapid turnaround.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously, while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of the products or services offered.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
National Account Manager
4 Years 3 Months- Executed expansion sales for existing veterinary manufacturer clients and negotiated and finalized contracts for favorable terms, resulting in increased profitability and client satisfaction.
- Delivered tailored presentations to executive teams at leading veterinary manufacturing companies during industry conferences and on-site visits, enhancing engagement and understanding of solutions.
- Managed and nurtured key client accounts, ensuring high levels of satisfaction and long-term business retention with veterinary manufacturer clients.
- Developed and implemented strategies to optimize client services and operational efficiency.
- Collaborated with internal departments (sales, marketing, and operations) to streamline processes and meet client needs effectively.
- Analyzed client data and feedback to identify improvement areas, fostering continuous growth and enhancing client success.
- Delivered tailored solutions to clients, contributing to increased account profitability and improved service delivery.
- Led the implementation of new software systems and ensured smooth transitions for clients by creating inventory and line item codes.
- Provided exceptional client service during the onboarding process, resolving issues quickly and efficiently to promote client satisfaction.
- Trained clients and internal staff on system usage, fostering strong relationships and empowering clients to maximize software features.
- Worked cross functionally with technical and customer support teams to ensure product and service quality.
- Collaborated with business development managers in the partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Customer Experience Specialist
10 MonthsAnimal Care Technician
7 MonthsVeterinary Assistant
1 YearVeterinary Assistant
3 Years 3 MonthsEducation
Bachelor of Science - BS Biology, Minor in Chemistry
Skills
Staff training and development
Adaptability and flexibility
Strategic Planning
Portfolio growth
Data Analysis
CRM proficiency
Team leadership
Relationship management
Timeline
Partner Relationship Manager
Koala Health
09.2025 - CurrentRead More
Account Executive
NectarVet
04.2025 - 09.2025Read More
National Account Manager
IDEXX Laboratories
01.2021 - 04.2025Read More
Customer Experience Specialist
Greenline Pet
03.2020 - 01.2021Read More
Animal Care Technician
Vanderbilt University Medical Center
08.2019 - 03.2020Read More
Veterinary Assistant
Copeland Veterinary Hospital
08.2018 - 08.2019Read More
Veterinary Assistant
Premier Veterinary Clinic
05.2015 - 08.2018Read More
Cumberland University
Bachelor of Science from BS Biology, Minor in Chemistry
Read More