Kayla Wiggins
Lafayette
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in roles from ASDS Backup to Department Supervisor. Mastered bookkeeping and customer service, significantly enhancing operational efficiency and client satisfaction. Known for quick learning, empathy, and implementing innovative processes, I thrive in fast-paced environments, ensuring both financial health and superior customer experiences.
Overview
8
8
years of professional experience
Work History
ASDS Backup
The Home Depot
10.2024 - Current
- Help with hiring process and writing schedules for about 120 employees.
Bookkeeper
The Home Depot
01.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Ensuring our store vault balanced everyday.
- Making sure we have enough money to run the store, especially on busy days.
Customer Order Specialist
The Home Depot
10.2016 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Assisted customers by walking through online ordering processes.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Contact installers to coordinate installation dates that wrok best for all parties.
Department Supervisor
The Home Depot
04.2018 - 04.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of about 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Ensuring orders were picked and staged properly for a great customer experience.
- Implemented new processes I seen fit to better the business.
Education
No Degree - Business Management
Georgia Highlands College
Rome, GA08-2016
Skills
- Quick-learning
- Bookkeeping
- Empathy and patience
- Problem resolution
- Great customer service
Languages
English
Full Professional
Timeline
ASDS Backup
The Home Depot
10.2024 - Current
Bookkeeper
The Home Depot
01.2020 - Current
Department Supervisor
The Home Depot
04.2018 - 04.2020
Customer Order Specialist
The Home Depot
10.2016 - Current
No Degree - Business Management
Georgia Highlands College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Tyler GreenTyler Green
Customer Order Specialist at The Home DepotCustomer Order Specialist at The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot