KAYLA WILLIAMS
Nashville
Summary
Resourceful hard working individual that is able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve patients medical records while asking detailed questions and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and representatives satisfied with fast, accurate information. Dedicated to promoting emotional, physical and intellectual advancement in early childhood. Adept at instilling discipline, focus and social skills. Offering 6 years of experience in the childcare field which has many benefits to customer service and adaptive skills for the employer and customers.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Healthcare Eligibility Analyst
Performant Financial Corp
Plantation
10.2023 - Current
- Ability to identify trends from payer data in order to isolate policy details to process appropriately per client and business needs.
- Review eligibility and other documentation to verify current payer order of benefits.
- Analyze and understand written communication from insurance companies including explanation of benefits.
- Update company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, as well as account status updates as applicable.
- Calling out to other healthcare insurance companies to validate patients' medical records.
- Customer service to healthcare representatives as far as asking specific questions, being a reliable source for the representative, going above and beyond to help and get accurate information.
Childcare Center Teacher
Golden Apple ELC
Clarksville
03.2025 - 12.2025
- Developed engaging lesson plans for diverse age groups at GA ELC
- Fostered a safe and nurturing environment for children's growth and development.
- Implemented daily activities that promoted physical, social, and emotional skills.
- Worked with children ages from 6 weeks to 12 years old.
Warehouse Associate
Amazon
Lebanon
07.2021 - 10.2023
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 50 pounds.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Childcare Center Teacher
Hermitage Hills Day
Hermitage
09.2020 - 04.2023
- Engage with children on an individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented curriculum to enhance classes with learning-focused activities.
- Helped new preschool children get used to classes by giving one-on-one support.
Childcare Center Teacher
Clairmont Day School
Hendersonville
02.2019 - 09.2020
- Engage with children on an individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Education
High School Diploma -
Stratford STEM Magnet High School
Nashville, TNSkills
- Patient with customers
- Clear communication
- Adaptability to new challenges
- Early Childhood Development
- Child Supervision
- Social and Emotional Development
- Positive Attitude and Energetic
- Child Protection
- Maintaining Safe Environment
- Behavior Management Techniques
- Behavioral Guidance
Timeline
Childcare Center Teacher
Golden Apple ELC
03.2025 - 12.2025
Healthcare Eligibility Analyst
Performant Financial Corp
10.2023 - Current
Warehouse Associate
Amazon
07.2021 - 10.2023
Childcare Center Teacher
Hermitage Hills Day
09.2020 - 04.2023
Childcare Center Teacher
Clairmont Day School
02.2019 - 09.2020
High School Diploma -
Stratford STEM Magnet High School