Kaylan Tucker
Nashville
Summary
Self-motivated and customer-focused professional with experience in residential services, conflict resolution, and facility coordination. Skilled in managing guest needs, providing detailed information on services and amenities, and ensuring a positive resident experience. Served as a primary point of contact for a diverse community, resolving inquiries and enforcing policies with professionalism. Strong interpersonal, organizational, and problem-solving abilities, developed through daily interaction in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Target
Nashville
11.2021 - 06.2025
- Tracked order pickup and managed guest needs
- Greeted guests and provided information regarding app services, amenities, and discounts
- Promoted loyalty programs to encourage repeat business.
Resident Advisor
Austin Peay State University Housing
Clarksville
01.2021 - 08.2024
- Served as the primary point of contact for a residential community of students, addressing inquiries, resolving conflicts, and ensuring resident satisfaction.
- Conducted room inspections and maintenance walkthroughs, submitting detailed reports and coordinating with facilities for timely issue resolution.
- Promoted university housing policies and enforced lease agreements to maintain a safe, respectful living environment.
- Assisted with check-ins, check-outs, and room assignments, ensuring accurate documentation and smooth transitions for residents.
- Organized and led informational sessions to educate residents about community resources, housing policies, and campus services.
- Developed strong interpersonal and communication skills through daily interaction with diverse populations in a high-volume, fast-paced environment.
Education
Bachelor of Science - Medical Laboratory Science
Austin Peay State University
Clarksville, TN12-2024
Skills
- Excellent verbal and written communication
- Active listening and interpersonal skills
- Customer relationship management (CRM)
- Conflict resolution and problem-solving
- Professional and friendly demeanor
- Laboratory techniques
- Microsoft Office ( Word, Excel)
Timeline
Guest Service Representative
Target
11.2021 - 06.2025
Resident Advisor
Austin Peay State University Housing
01.2021 - 08.2024
Bachelor of Science - Medical Laboratory Science
Austin Peay State University