KayLea Seay
Chattanooga
Summary
Dynamic and customer-focused hospitality professional with a background in serving, food running, order taking, and hosting. Known for providing exceptional guest experiences with a keen ability to handle high-paced environments efficiently. Skilled in multitasking, with a strong understanding of food service operations and a commitment to maintaining high standards of service. Proven team player with excellent communication skills and a dedication to ensuring guest satisfaction in every interaction.
Overview
4
4
years of professional experience
Work History
Food Runner
Scotty Bs
10.2024 - 11.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Welcomed customers and provided quick and attentive service.
- Accurately performed cash register operations to process and receive payments and issue change.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
OT
Wendys International
09.2023 - 10.2024
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
Server
Nash Family
02.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Construction Management
University of Tennessee-Chattanooga
Chattanooga, TN05.2028
Skills
- Strong teamwork
- Sense of urgency
- Exceptional customer service
- Service prioritization
- Food safety practices
- Point of sale operation
- Memory retention
- Order proofing
- Multitasking proficiency
- Team player mentality
Timeline
Food Runner
Scotty Bs
10.2024 - 11.2024
OT
Wendys International
09.2023 - 10.2024
Server
Nash Family
02.2021 - 07.2022
Bachelor of Science - Construction Management
University of Tennessee-Chattanooga
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