Kaylee Dale
Columbia
Summary
Dynamic professional with extensive experience in training and customer service. Proven ability to enhance guest experiences through effective upselling strategies and exceptional communication skills. Recognized for fostering team collaboration and maintaining high standards of service, ensuring customer satisfaction and retention in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Waitress Trainer
Olive Garden Restaurant
Brentwood
01.2019 - Current
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
Warehouse Line Worker
Ryder Logistics
Spring Hill
10.2017 - 08.2019
- Assembled boxes and crates for shipping as required.
- Inspected merchandise for defects, disposing of damaged items per supervisor instructions.
- Maintained clean, organized work areas to enhance productivity and ensure safety.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
Restaurant Waiter
Cracker Barrel Restaurant
Columbia
11.2016 - 08.2017
- Informed customers of daily specials and signature menu items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Wait Staff Member
O'Charley's Restaurant & Bar
Columbia
11.2015 - 08.2016
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Cook
McDonald's Restaurant
Columbia
03.2014 - 10.2015
- Distributed food to service staff for prompt delivery to customers.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
GED -
Columbia State Community College
Columbia, TN10-2019
Skills
- Employee training and development
- Upselling strategies
- Customer service excellence
- Point-of-sale expertise
- Menu proficiency
- Conflict resolution skills
- Time management
- Product knowledge
- Communication skills
- Problem-solving abilities
- Computer proficiency
- Customer retention strategies
- Multitasking capabilities
- Team collaboration
References
References available upon request.
Timeline
Waitress Trainer
Olive Garden Restaurant
01.2019 - Current
Warehouse Line Worker
Ryder Logistics
10.2017 - 08.2019
Restaurant Waiter
Cracker Barrel Restaurant
11.2016 - 08.2017
Wait Staff Member
O'Charley's Restaurant & Bar
11.2015 - 08.2016
Cook
McDonald's Restaurant
03.2014 - 10.2015
GED -
Columbia State Community College
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