Kaylee Hudson
Lebanon
Summary
Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals. A proactive and reliable professional consistently recognized for contributions to team success and organizational goals. A diligent phlebotomist with a certification in phlebotomy training practices, ensuring accuracy and patient comfort through skilled venipuncture and specimen handling, enhancing overall lab efficiency. A dynamic sales associate with a proven ability to engage customers effectively, solve problems, and deliver quality service that drives increased sales. Known for fostering welcoming environments and enhancing client satisfaction through exceptional communication and attention to detail, while demonstrating strong teamwork and adaptability in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Planet Fitness
Mount Juliet, TN
03.2026 - Current
- Greeted and assisted members, ensuring exceptional customer service and a welcoming atmosphere.
- Managed membership transactions, including sign-ups, renewals, and account updates efficiently.
- Resolved member inquiries and concerns promptly, enhancing overall satisfaction and retention rates.
- Maintained cleanliness and organization of front desk area to promote a positive first impression.
- Collaborated with team members to support daily operations and improve workflow efficiency.
- Monitored facility access control to ensure safety protocols were consistently followed by all members.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Server Manager/Server/Head Bartender
The Papermill Restraunt
Mount Juliet, TN
03.2024 - 01.2026
- Supervised daily operations, ensuring smooth workflow and high service standards.
- Trained and mentored new servers, enhancing team performance and customer satisfaction.
- Developed staff schedules, optimizing coverage during peak hours for improved efficiency.
- Implemented inventory management processes, reducing waste and improving cost control.
- Conducted regular performance evaluations, fostering professional development among team members.
- Collaborated with kitchen staff to streamline communication and enhance order accuracy.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Analyzed service trends to identify areas for improvement and drive operational excellence.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Trained new servers on menu items, service protocols, and POS system usage.
- Resolved customer complaints effectively, improving overall dining experience and loyalty.
- Implemented upselling techniques, increasing overall sales of daily specials and beverages.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Tractor Supply
Hermitage, TN
11.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Tractor Supply Company
Lebanon, TN
01.2023 - 03.2023
- Assisted customers in selecting products and services, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained inventory levels through regular stock checks and timely restocking of merchandise.
- Collaborated with team members to create visually appealing product displays that increased customer engagement.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Educated customers on service offerings, promoting upselling opportunities to enhance sales performance.
- Implemented store cleanliness standards by organizing workspaces and managing waste effectively.
- Participated in training sessions to develop product knowledge and improve sales techniques consistently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
UPS STORE, LEBANON, TN
LEBANON, TN
01.2022 - 03.2022
- - shipped packages
- - created packing labels
- - built boxes
- - handled online documents
- - faxed documents
- - printed documents
- - handled transactions
- - customer service
- - handled incoming calls
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Used product knowledge for handling objections.
- Drove sales through customer relationship building and suggestive selling techniques.
- Engaged with guests to understand and anticipate customer service needs.
- Developed strong relationships with clients to grow business networks.
- Used knowledge of company products and services to recommend solutions to customers.
- Entered customer transaction information into company databases.
Sales Associate
DOLLAR TREE, LEBANON, TN
LEBANON, TN
11.2021 - 01.2022
- Performed cleaning tasks, keeping store neat and organized.
- Drove sales through customer relationship building and suggestive selling techniques.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Liaised with management to communicate customer feedback and recommendations.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Promoted visual presentation standards by keeping store replenished.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Operated cash register and POS to process sales transactions and handle payments.
- Used product knowledge for handling objections.
Doggie Daycare Attendant
CAMP BOW WOW, MOUNT JULIET, TN
MOUNT JULIET, TN
07.2021 - 10.2021
- Examined and observed animals to detect signs of illness, disease and injury.
- Fed and watered animals according to schedules and feeding instructions.
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears.
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.
- Mixed food, liquid formulas, medications, and food supplements accorded to instructions, prescriptions and knowledge of animal species.
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as collars,and leashes
Education
GED -
Wilson County Adult Learning Center
TN02.2026
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Skin puncture
Certification
- PT - Phlebotomy Technician
Timeline
Front Desk Associate
Planet Fitness
03.2026 - Current
Server Manager/Server/Head Bartender
The Papermill Restraunt
03.2024 - 01.2026
Sales Associate
Tractor Supply
11.2023 - 01.2024
Sales Associate
Tractor Supply Company
01.2023 - 03.2023
Sales Associate
UPS STORE, LEBANON, TN
01.2022 - 03.2022
Sales Associate
DOLLAR TREE, LEBANON, TN
11.2021 - 01.2022
Doggie Daycare Attendant
CAMP BOW WOW, MOUNT JULIET, TN
07.2021 - 10.2021
GED -
Wilson County Adult Learning Center