Kaylee Rusnock
Murfreesboro
Summary
Responsible, upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Retail Sales Representative
R Squared Solutions
Murfreesboro
02.2026 - Current
- Consistently met or exceeded sales quotas by assessing and meeting customer needs.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Interacted positively with customers, delivering courteous support for sales and service needs.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Maintained attractive merchandise displays to maximize purchases.
Visual Merchandiser
Winston Retail
Franklin
06.2024 - 01.2026
- Designed engaging visual displays to enhance product presentation.
- Created merchandise presentations that engaged customers and stimulated sales activity.
- Collaborated with store teams to execute visual merchandising strategies.
- Trained team members on visual standards and display techniques.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Assisted in the setup and teardown of promotional events and seasonal displays.
- Established and maintained high-traffic displays that contributed to increased sales.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Maintained a high level of organization and cleanliness throughout the store.
Team Lead
Walmart
Murfreesboro
12.2021 - 06.2024
- Led daily operations for team efficiency and productivity.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance reviews to provide feedback and develop staff skills.
- Facilitated team meetings to align on targets and strategies, addressing issues to enhance collaboration.
- Coordinated training sessions for new team members on store procedures.
- Motivated staff through positive reinforcement techniques.
- Identified and implemented process improvements to streamline operations and enhance overall effectiveness.
- Facilitated communication between departments to streamline operations.
- Managed inventory levels to ensure product availability and organization.
- Oversaw merchandise displays to maintain visual standards and appeal.
- Reviewed completed work for consistency and quality, ensuring adherence to standards and enhancing team output.
- Maintained accurate records of employee attendance and task completion times.
- Collaborated with management team to implement new work procedures or policies.
- Resolved customer inquiries and concerns effectively and professionally.
- Maintained knowledge of product offerings to assist customers effectively.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Team Associate
Walmart
Murfreesboro
07.2020 - 12.2021
- Assisted customers with product inquiries, enhancing shopping experience and fostering customer loyalty.
- Resolved customer complaints promptly, contributing to high satisfaction rates and customer loyalty.
- Maintained inventory levels through efficient restocking and display organization, supporting sales goals.
- Operated cash registers accurately while processing customer transactions swiftly.
- Provided training and support to new associates on store procedures and systems.
- Enforced company policies to ensure compliance with safety and security standards.
Education
Cannon County High School
Woodbury, TNSkills
- Sales techniques
- Sales floor presentation
- Customer service support
- Customer assistance
- Customer communication
- Retail transactions processing
- Point-of-sale system
- Inventory management
- Merchandise replenishment
- Stocking and receiving
- Promotional display setup
- Store layout optimization
- Store opening and closing
- Shrinkage control
- Pricing accuracy
- Organizational skills
- Problem solving
- Conflict resolution
- Team leadership
- Policy and procedure adherence
- Friendly and outgoing
- Policy and procedure adherence
Timeline
Retail Sales Representative
R Squared Solutions
02.2026 - Current
Visual Merchandiser
Winston Retail
06.2024 - 01.2026
Team Lead
Walmart
12.2021 - 06.2024
Team Associate
Walmart
07.2020 - 12.2021
Cannon County High School