Kayleigh Ferrell
McMinnville
Summary
Dynamic leader with proven expertise in emergency management and inventory optimization, notably at Warren County Emergency Services. Excelled in critical decision-making and fostering teamwork, achieving significant improvements in response times and operational efficiency. Skilled in call prioritization and developing strategic contingency plans, enhancing both public safety and organizational productivity.
Overview
4
4
years of professional experience
Work History
911 Dispatch Supervisor
Warren County Emergency Services, 911 Center
06.2023 - Current
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Lead Inventory Specialist
Clarus Content Renewal
06.2021 - 05.2023
- Achieved cost savings by identifying opportunities for bulk purchasing or alternate suppliers without compromising quality.
- Proactively addressed potential bottlenecks in the supply chain by anticipating challenges and developing contingency plans.
- Designed custom reporting tools that provided valuable insights into inventory trends and informed decision-making processes.
- Managed vendor relationships to negotiate favorable pricing, terms, and delivery schedules.
- Adapted quickly to changes in business priorities or customer needs while maintaining focus on key objectives.
- Ensured accurate record-keeping through diligent data entry and documentation practices.
- Optimized warehouse space utilization with strategic organization and layout planning.
- Led a team of inventory specialists, providing guidance, support, and performance feedback to drive success.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted customers and directed to requested products.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ12-2027
Skills
- Call prioritization
- Public safety
- Policy enforcement
- Emergency protocols
- Geographic awareness
- Emergency management
- Critical Decision-making
- Call center operations
- Teamwork
- Listening skills
- Multitasking Abilities
- NCIC database
Timeline
911 Dispatch Supervisor
Warren County Emergency Services, 911 Center
06.2023 - Current
Lead Inventory Specialist
Clarus Content Renewal
06.2021 - 05.2023
Bachelor of Science - Criminal Justice
University of Phoenix
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