Kayleigh fricke
Speedwell
Summary
Dedicated and adaptable individual with a strong focus on customer service and teamwork. Experienced in managing high-pressure situations while ensuring maintaining a positive atmosphere.
I pick up quick and not afraid to learn new things if given the opportunity I believe i would be a good fit and would love the chance thank you so much for the consideration for a office position
Overview
3
3
years of professional experience
Work History
Waitress
Angelo's Italian Restaurant
Cumberland Gap, TN
01.2026 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Processed orders efficiently using point-of-sale system, minimizing wait times for customers.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables simultaneously, prioritizing tasks to maintain smooth workflow during peak hours.
- Assisted in maintaining cleanliness and organization of dining area, contributing to positive guest experiences.
- Handled customer inquiries and complaints professionally, resolving issues to enhance satisfaction levels.
Pet Sitter
Jean Ann /Mike Robertson
Harrogate, TN
12.2023 - Current
- Managed pet behavior during walks and playtime to ensure safety and enjoyment.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Waitress /Head Hostess
Shades
Middlesboro, KY
07.2023 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Processed orders accurately using point-of-sale system to enhance efficiency.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Resolved customer inquiries and complaints promptly to enhance guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Implemented suggestions for improving workflow, resulting in enhanced team coordination and service speed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Associate of Applied Science -
Walters State Community College
Morristown, TNHigh School Diploma -
Cumberland Gap High School
Harrogate, TN2025
Skills
- Customer engagement
- Proficient in multitasking
- Assisting arriving guests
- Collaborative teamwork
- Cleanliness
- Order taking
- Strong focus on accuracy
- Cash management
- Hospitality management skills
- Handling complaints
- Payment processing
- Service prioritization
- Complaint resolution
- Effective listening
- Time management
- Guest relations management
Timeline
Waitress
Angelo's Italian Restaurant
01.2026 - Current
Pet Sitter
Jean Ann /Mike Robertson
12.2023 - Current
Waitress /Head Hostess
Shades
07.2023 - 08.2025
Associate of Applied Science -
Walters State Community College
High School Diploma -
Cumberland Gap High School